Inside Sales Specialist

OUR STORY AND HOW YOU CAN HELP CONTRIBUTE
Everything But The House (EBTH) is a revolutionary marketplace, making it easier to find or sell secondhand goods, headquartered in Cincinnati, OH. EBTH was born out of a passion for helping people via a full-service approach to consignment; revolutionizing how homeowners, estate managers, dealers and collectors connect with a world of shoppers seeking rare and wonderful things. Each day the global auction platform unleashes an ever-changing assortment of art, jewelry, fashion, collectibles, antiques and more, most with a starting bid of $1.

EBTH aspires to be the first stop for secondhand online. We stand behind our work and offer every customer the "EBTH Promise. If we don’t uphold our end of the bargain, we’ll do our best to make it right. We promise that everything on our platform is authenticated or validated, presented clearly and accurately, and is handled with the utmost care.

As a dynamic company, we move fast and seek to continuously improve and while this will be a very demanding position, you’ll be surrounded by a passionate team of individuals who are dedicated to the common goal of drastically changing the way personal property is sold, bought and moved across the country – and we have a lot of fun while we’re doing it. We’re proud of our journey and we’re eager to share our story with shoppers, clients and consignors across the world!

We’re seeking an Inside Sales Specialist to manage lead flows and answer sales inquiries. This person will engage in client relationship management through interdepartmental problem-solving, sales process execution, and a deep understanding of the products and services we offer. EBTH is a vibrant, game-changing company seeking an all-around team player who can thrive in a rapidly evolving environment, deliver exceptional service, and contribute to the growth of this exciting business. This position may require working on weekends, particularly on Saturdays, seasonally.

Duties

• Manage current lead flow and sales inquiries (phone calls, emails, and inquiries generated through our website).
• Monitor Customer Resource Management System and manage incoming, in-process, and resolved sales leads.
• Initiate email communication with prospective sales leads to thank customers for contacting us, inform them of what to expect next, and answer frequently asked questions.
• Perform lead generation activities, including outbound calls, to build and maintain a pipeline of potential clients.
• Follow up on and manage leads via email, phone, and consignment drop-off times in all markets.
• Dispatch leads that appear to qualify for an on-site consultation with the Home Services Team.
• Monitor ongoing progress and resolution of all sales leads.
• As needed, assist in developing and maintaining process documentation, reporting tools, and customer service indexes.
• Administrative duties include, but are not limited to, scanning and archiving completed Sale Agreements, entering new customers into the EBTH system, etc.
• Work directly with the EBTH Director of Sales to drive sales, fill our monthly sales calendars, and keep our sales pipeline full (and growing month after month!).

Required Skills and Qualifications

• Communication Skills: Strong verbal and written communication skills for persuasive, professional communication.
• Technology Proficiency: Experience with CRM software and virtual meeting platforms (e.g., Zoom, Microsoft Office).
• Sales Acumen: Proven ability to qualify leads, handle objections, and close sales.
• Interpersonal Skills: Ability to build rapport quickly over the phone or video.
• Resilience & Motivation: Energetic, self-directed, and capable of handling rejection

We are only accepting applications from candidates who are currently located in Ohio and/or the Cincinnati, OH metropolitan area. We are an equal opportunity employer committed to diversity. All qualified individuals are encouraged to apply. Applicants must be authorized to work lawfully in the United States for EBTH. EBTH does not provide sponsorship at this time.