Branch Manager

Job Description

Job Description

POSITION SUMMARY

The Branch Manager at GreenWay Bank (Van Wert, OH branch) is responsible for leading the success of the branch by developing team members, delivering exceptional customer experiences, and driving growth in core deposit relationships. This role oversees daily operations and provides leadership to a team of approximately six employees, including staff that may include Assistant Branch Manager, Relationship Banker, and Teller staff.

Guided by GreenWay Bank’s C.A.R.I.N.G. values—Community, Accountability, Respect, Integrity, Innovation, and Grit—the Branch Manager fosters a culture of teamwork, professionalism, and continuous improvement. This individual is accountable for achieving branch performance goals through consistent coaching, strong communication, and operational excellence.

The Branch Manager serves as a key ambassador of the bank in the community, strengthening relationships, supporting local initiatives, and contributing to the bank’s vision of being the region’s premier financial partner. This role also supports the growth of consumer banking services, including core deposits and consumer lending over time.

ESSENTIAL RESPONSIBILITIES & DUTIES

Leadership & Team Development

• Lead, coach, and develop a team of approximately six employees through regular one-on-one meetings, performance reviews, and ongoing feedback & coaching, reinforcing a culture of Accountability and Respect.
• Facilitate weekly branch meetings to align team goals, share updates, and encourage collaboration across departments.
• Foster a positive, inclusive, and professional work environment that reflects the bank’s commitment to Integrity, Respect, and Grit.
• Build a strong, engaged team through hiring, training, mentoring, and performance management.
• Promote continuous learning and Innovation by encouraging new ideas and process improvements.

Sales, Growth & Relationship Management

• Drive sustainable growth in core deposits, including checking, savings, and certificates of deposit (CDs), through proactive leadership and customer engagement.
• Lead efforts to deepen customer relationships by identifying needs and connecting customers to appropriate products and services.
• Establish and execute strategies to achieve branch goals and performance metrics, demonstrating Accountability and Grit.
• Build and maintain strong relationships with customers, local businesses, and community organizations.
• Actively engage in community involvement, events, and partnerships to support the bank’s Community value and strengthen local presence.
• Support the development and growth of consumer lending (auto loans, personal loans, HELOCs) over time.

Customer Experience

• Ensure every customer interaction reflects excellence, professionalism, and a relationship-first approach.
• Resolve complex customer issues with urgency, empathy, and sound judgment.
• Model and reinforce behaviors that align with delivering exceptional service and long-term value to customers.

Operations & Compliance

• Oversee all branch operations, including cash management, vault security, and daily procedures, ensuring efficiency and accuracy.
• Ensure strict adherence to all regulatory requirements, internal controls, and bank policies, upholding the highest level of Integrity.
• Maintain a strong risk management and compliance culture through training, monitoring, and accountability.
• Conduct regular reviews and audits to identify and address operational or compliance risks.

Performance & Administration

• Monitor branch performance through financial results, sales metrics, and customer service indicators.
• Analyze key performance indicators (KPIs) and implement strategies for continuous improvement, reflecting a mindset of Innovation.
• Manage branch expenses and contribute to profitability goals.
• Collaborate with senior leadership on strategic initiatives that support the bank’s long-term vision.
• Perform other duties as assigned

QUALIFICATIONS

• Minimum of 5 years of retail banking experience required, with at least 2–3 years in a leadership or management role.
• Bachelor’s Degree in Business, Finance, Management, or related field preferred.
• Proven ability to lead, coach, and develop high-performing teams in alignment with organizational values.
• Strong knowledge of deposit products, branch operations, and regulatory compliance.
• Demonstrated success in driving sales and achieving growth goals, particularly in core deposits.
• Working knowledge of, or ability to develop expertise in, consumer lending products (auto, personal, HELOC).
• Excellent communication, interpersonal, and organizational skills.
• Strong problem-solving and decision-making abilities with a focus on customer and community impact.
• Ability to manage multiple priorities in a fast-paced environment with professionalism and attention to detail.
• Commitment to community involvement and relationship building.
  
  

PHYSICAL REQUIREMENTS:

• Ability to stand or sit for extended periods of time.
• Ability to occasionally lift and carry up to 25 pounds (e.g., coin bags, office supplies).
• Ability to use standard office equipment, including computers, phones, and cash handling machinery.
• Ability to move throughout the branch to assist customers and staff as needed.
• Ability to travel locally for community events, meetings, and business development activities.

Powered by JazzHR

1Qf694rcVt