HR Service Delivery - US Pay & Time Operations

Job Description

Bring your payroll and automation skills to work that improves how people get paid—accurately, on time, and at scale. You’ll help modernize end-to-end U.S. payroll processes by reducing manual work, strengthening controls, and improving data quality. You will partner closely with Payroll Operations, Human Resources, Finance, and Technology to deliver practical, measurable improvements. This role is ideal if you enjoy solving process problems, building smart automation, and elevating operational performance through analytics.

As an HR Service Delivery – US Pay & Time Operations professional within our payroll department, you will help streamline U.S. payroll operations by improving workflows, data integrity, and system performance. You will support integration across payroll, time and attendance, and finance data to enable better reconciliation and fewer exceptions. You will contribute to automation and standardization efforts that improve cycle time, accuracy, and scalability. You will help maintain a strong control environment by supporting documentation, testing readiness, and compliance requirements.

Job Responsibilities

• Assess end-to-end U.S. payroll processes to identify bottlenecks, risks, and manual rework.
• Redesign workflows to reduce manual inputs, improve accuracy, and shorten processing timelines.
• Support initiatives that strengthen payroll data quality, consistency, and scalability.
• Partner with stakeholders to improve data flow and reconciliation across payroll, time and attendance, and finance systems.
• Document and support automation solutions using Oracle HCM Payroll, Alteryx, and Pega.
• Automate repeatable validation and reconciliation activities, including Robotic Process Automation (RPA) where appropriate.
• Support payroll system configuration, upgrades, issue triage, and troubleshooting.
• Support control routines and evidence collection to maintain audit readiness and reduce operational risk.
• Help align processes to applicable federal and state requirements, including the Fair Labor Standards Act (FLSA) and tax withholding rules.
• Build and maintain dashboards and reporting to track key payroll performance indicators (for example, error rates and cycle time).
• Communicate progress, risks, and dependencies clearly to partners across Payroll Operations, Human Resources, Finance, and Technology.

Required Qualifications, Capabilities, and Skills

• Bachelor’s degree in Business, Finance, Human Resources, or a related field.
• 3 years of payroll experience in a large, complex organization.
• 2 years of experience supporting process improvement, optimization, or transformation work.
• Working knowledge of Oracle HCM Payroll or a comparable payroll platform.
• Experience supporting integrations or upstream/downstream dependencies across payroll, time and attendance, and finance processes.
• Experience using Alteryx and/or Pega to support automation or workflow improvements.
• Knowledge of payroll controls, documentation practices, and audit readiness expectations (including Sarbanes-Oxley (SOX) concepts).
• Ability to apply strong attention to detail while protecting confidential employee and payroll data.
• Ability to prioritize multiple deliverables in a fast-paced operational environment.
• Strong written and verbal communication skills, with the ability to partner across functions.

Preferred Qualifications, Capabilities, and Skills

• Experience supporting executive compensation inputs or specialized pay programs.
• Strong understanding of end-to-end U.S. payroll processing and common exception drivers.
• Demonstrated problem-solving skills, including root-cause analysis and issue resolution.
• Experience partnering with offshore teams and/or third-party vendors.
• Experience supporting year-end or year-begin payroll readiness activities.
• Experience building executive-ready operational reporting and insights.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.