Client Services Scheduling Specialist

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Are you a positive and creative problem solver? Are you looking for an opportunity to learn and work hard on the job? Do you enjoy a collaborative, forward-thinking work environment? Do you value organizations that give back to the community? We want you on our team!

Columbus Speech & Hearing has an immediate opening for a full-time Client Services & Scheduling Specialist. This is a 40 hour, Monday through Friday position; some evenings are required.

Qualifications

• 3+ years of healthcare scheduling experience for multiple providers at multiple locations
• 3+ years experience working with commercial insurances, Medicaid and managed care insurances is required
• Dependable and flexible
• High school diploma
• Excellent computer skills including accurate word processing and data entry skills
• Ability to problem solve and provide excellent customer service
• Ability to work in a busy office, both independently and as a part of a team
• Ability to maintain confidentiality as required by HIPAA regulations and organizational policies

General Responsibilities

• Accurately schedule and manage speech and audiology appointments.
• Use the scheduling software for preparation of patient arrival, check-in, record maintenance, and accurate scanning of records into the patient's file.
• Communicate and work directly with patients, and maintain patient service records following all departmental procedures.
• Check benefits and communicate coverage to clients.
• Obtain authorizations, pre-authorizations, and re-authorizations in a timely manner.
• Make payment arrangements as needed.
• Responsible for collecting patient/client outstanding balances
• Complete Speech and Audiology patient check-ins and answer phones.
• Provide clerical and administrative support for the department
• Assist in other office duties as assigned by the Front Office Manager.

The information in this posting is a summary designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

Job Type: Full-time

Pay: From $16.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• This is a fulltime (40 hours/week), in-person position. Are you available to work fulltime (40 hours/week and some evenings) in person in Central Ohio?

Experience:

• Medical Office Patient Scheduling: 3 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person