Procure to Pay Operations Analyst System Admin

Job Description:

There's never been a better time to join TravelCenters of America! For more than 50 years, millions of professional truck drivers and motorists have called our travel centers home, depending on us daily for fuel, food, truck maintenance and essential services.

Now a part of the bp family, TA is focused on growing its network of travel centers, implementing cutting edge technology and embarking on innovative alternative energy and sustainability initiatives.

From our locations across the country, to our corporate headquarters in Westlake, Ohio, every team member is a collaborator in TA's success. This environment offers endless career opportunities for individuals interested in sharing their ideas, growing with the company and shaping TA's future.

Summary

The Procure to Pay Operations Analyst System Administrator is a domain expert in the Coupa Procure to Pay system and its integration with other boundary applications. In this role, you will work closely with multi-functional business collaborators and a Coupa Technical Admin to gain alignment and ensure requirements and requests are addressed. The Coupa Administrator handles, supports, and optimizes the Coupa Procure-to-Pay (P2P) platform to ensure effective procurement operations and system compliance. This role serves as an expert and primary point of contact for Coupa configuration, user support, data integration, and reporting, driving platform adoption, ensuring compliance, and aligning system capabilities with business objectives.

Duties and Responsibilities

• Providing domain expertise across TA's Procure to Pay system(s) and workflows, supporting optimization and issue resolution
• Collect user feedback to inform platform enhancements and improve the user experience.
• Serve as the primary administrator and platform authority for the Coupa platform.
• Run user roles, system configurations, permissions, and approval workflows to align with business needs.
• Handle platform updates and new feature rollouts in coordination with Coupa and IT.
• Partner with interested parties to tailor system functionality to procurement strategy and drive best practices.
• Configure and maintain key Coupa modules (Procurement, Invoicing, Analytics, SIM).
• Collaborate with Procurement, Finance, and IT to ensure seamless integration with ERP and other platforms.
• Provide user support, troubleshooting, and issue resolution.
• Creating, maintaining, and handling comprehensive project documentation, process flows, and SOPs
• Championing digital upskilling and automation adoption across the TA organization
• Lead organisational change and user adoption efforts to train all team members on relevant system features, processes, and tools.
• Other duties as necessary in the effective performance of the role or as directed by the business's stakeholders.
• Ensure bp's safety, risk, and compliance culture and expectations are met. Prioritize safety in all aspects of the role and support the Believe in Zero safety philosophy.

Qualifications

• Education: Bachelor's degree in business administration, Supply Chain, Information Systems, Computer Science, or a related field.
• Critical thinking: Ability to assess situations logically and make sound judgments.
• You should have 3-5 years leading or supporting multi-functional projects, ideally involving P2P systems, automation tools, or process redesign.
• 1-3 years of experience supporting or administering Coupa or similar Procure-to-Pay platforms (e.g., Ariba, SAP, Oracle Cloud)
• Experience with ERP integration with P2P systems (SAP & Coupa preferred)
• You should have strong organizational skills and the ability to clearly document processes and requirements
• You should have good interpersonal and communication skills to navigate technical and non-technical teams
• Hands-on Coupa administration: supplier onboarding, approval flows, policy setup
• Solid grasp of P2P systems, supplier networks, and compliance requirements
• Skilled in procurement data management and reporting best practices
• Comfortable experimenting with and adapting to evolving AI capabilities in business systems
• You should champion change and drive transformation with a proactive, solutions-oriented mindset

With us, you'll enjoy:

• Competitive wages and annual bonus opportunity
• Medical, dental, vision and life insurance
• 401(k) with a company match
• Paid vacation and holidays
• Tuition reimbursement
• Opportunity for growth and advancement with company paid training

Not all benefit plans are available to all team members. For a more comprehensive list of benefits, please visit

Our travel centers serve thousands every day; not one traveler is the same and our team must reflect that. We can "return every traveler to the road better than they came" only by understanding and celebrating individualism. TravelCenters of America is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless race, color, religion, creed, national or ethnic origin, age, marital status, familial status, ancestry, sex, gender, pregnancy, gender identity or expression, sexual orientation, mental or physical disability, handicap, military service or Veteran status, genetic information or membership in any other category protected by applicable federal, state or local law. At TravelCenters of America, we invite everyone to make themselves at home.

Individuals with a disability may request a reasonable accommodation related to our recruiting process. If you would like to request an accommodation related to the recruitment process, please email us at [email protected]. In your email, please include your first and last name, phone number, the position and location for which you are applying, and details pertaining to the accommodation request.

Working Conditions / Physical Requirements

In this role, the employee is continuously sitting and typing, frequently talking and using eye and hand coordination and may also be required to climb or balance; stoop, kneel, crouch or crawl. The employee is occasionally required to lift and/or move objects. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Standing, walking, bending over, and repetitive use of legs are done occasionally. All performed with or without a reasonable accommodation.

Disclaimer

This job description may not list all duties for this position. The incumbent in the position may be asked to perform other duties. TA Operating LLC reserves the right to revise the job description at any time. This job description is not a contract for employment, and either the incumbent or TA Operating LLC may terminate employment at any time, for any reason.

Why join us
At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits ( to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!


We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Travel Requirement
No travel is expected with this role

Relocation Assistance:
This role is not eligible for relocation

Remote Type:
This position is a hybrid of office/remote working

Skills:
Agility core practices, Agility tools, Business Requirements Analysis, Category Strategy, Digital Fluency, Negotiating, Negotiation planning and preparation, Product and market intelligence, Supplier Relationship Management

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.