IT Support Technician

Job Title: ​​IT Support Technician Location: Blue Ash, OH Zip Code: 45242 Start Date: Right Away Job Type: Contract Pay Rate: $$27-31 /hr. DoE Keywords: #IT Support Technician #ITjobs Job Responsibilities: IT Support

• Provide first-line support to end users via phone, email, chat or in person.
• Troubleshoot and resolves issues with Windows and Linux workstations, laptops, and mobile devices.
• Support peripherals (printers, monitors, docking stations, etc.)
• Install, configure and update software applications
• Perform routine maintenance (system updates, password resets, account provisioning).
• Assist with new hire onboarding (system setup, accounts, equipment).
• Support conference room and remote meeting technology.
• Track and document issues in the IT ticketing system.
• Escalate complex problems to senior IT staff as needed.
• Assist with hardware inventory and asset management.
• Help maintain basic network connectivity.
• Contribute to IT documentation (how-to guides, knowledge base articles, training material).
• Cybersecurity & Compliance Support
• Assist with vulnerability scanning, patching, and system hardening.
• Support log management and monitoring activities under supervision.
• Help maintain compliance with CMMC, NIST 800-171, and other frameworks.
• Contribute to documentation (policies, procedures, user training guides).
• Participate in security awareness training and help deliver content to staff.
• Assist with incident response preparation (playbooks, contact lists, escalation).
• Support annual or periodic internal audits and compliance checks.

Required Qualifications:

• Associate"s or Bachelor"s degree in IT-related field.
• Strong interest in pursuing a career in IT and cybersecurity.
• Basic understanding of computer hardware, operating systems, and networks.
• Excellent customer service and communication skills.
• Ability to follow procedures and document work clearly.
• 1-3 years of related experience.

Preferred Qualifications:

• Experience with Windows 10/11 and Microsoft 365.
• Familiarity with Linux.
• Exposure to cybersecurity concepts (firewalls, antivirus, phishing awareness).
• Certifications such as CompTIA A+, Network +, Security + are a plus.

Required Skills & Abilities:

• Strong troubleshooting and analytical skills.
• Excellent customer service and communication abilities.
• Ability to prioritize tasks and manage time effectively.
• Team-oriented with a growth mindset and eagerness to learn.
• Detail-oriented with strong documentation habits.

If you are interested in this role, please apply via the apply now link provided. Our overriding goal is to provide quality staffing solutions that help people, organizations, and communities succeed. Belcan is a leading provider of qualified personnel to many of the world's most respected enterprises. We offer excellent opportunities for contract, temporary, temp-to-hire, and direct assignments. We are the employer of choice for thousands worldwide. For more information, please visit our website at Belcan.com Belcan is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.