Client First Center Advocate

Job Description

Job Description

💼 Job Opening: Customer Service Representative – Banking Support

Are you passionate about helping others and solving problems with a smile? Join our customer experience team and become the friendly voice that guides clients through their banking needs.

🧭 Role Overview

As a Customer Service Representative, you’ll engage with customers via phone, email, and digital channels to assist with a variety of banking inquiries. From troubleshooting login issues to explaining account features, you’ll be the first point of contact—and the key to a positive customer experience.

🎯 Key Responsibilities

• Respond to customer inquiries related to banking products and services, including checking and savings accounts, online banking access, and general account support.
• Handle incoming communications via phone, email, chat, and social media using call routing and digital support tools.
• Perform account transactions and maintenance activities with accuracy and attention to detail.
• Strive for first contact resolution by efficiently resolving issues during the initial interaction.
• Identify potential sales opportunities and refer customers to appropriate sales associates.
• Stay up to date on bank products, services, policies, and procedures.
• Escalate complex issues to team members or department leadership when necessary.

🛠️ Skills & QualificationsTop Skills

• Customer service & support
• Call center experience
• Strong communication skills
• Multitasking & attention to detail
• Problem-solving mindset

Additional Qualifications

• Ability to follow written and verbal instructions
• Comfortable navigating digital platforms and support tools
• Professional, empathetic, and customer-focused demeanor
• Willingness to learn and adapt in a fast-paced environment

🌟 What Makes You a Great Fit

• You enjoy helping people and making their day easier.
• You’re tech-savvy and quick to learn new systems.
• You’re calm under pressure and thrive in a team-oriented setting.
• You take pride in resolving issues efficiently and accurately.

Ready to start your career in banking support and make a real impact? Apply today and become part of a team that values service, integrity, and growth.

Pay and Benefits

The pay range for this position is $18.00 - $18.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Cincinnati,OH.

Application Deadline

This position is anticipated to close on Aug 23, 2025.

h4> About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.