Customer Service Representative

CLAM Associates

Toledo, OH

Description
Customer Service Representative
Compensation: $19.50/ hour
Who We Are
At Erie Home, we are a fast-growing, premium home improvement company, ranked among the Top 10 of Qualified Remodeler's Top 500 for 2024 and featured on the INC 5000 list. With nearly 100 locations and $525M in annual revenue, we’re rapidly expanding and looking for a strategic, hands-on digital leader to drive our paid search performance to the next level.
About The Role
In this role, responsibilities include handling customer complaints and inquiries to ensure a high level of satisfaction. The position involves close collaboration with Customer Service Representatives (CSRs) and other departments to effectively resolve issues and support the Installation Department by conducting customer completion calls. Additionally, the role provides valuable feedback to Department Managers to help drive continuous improvement. A strong emphasis is placed on going the extra mile to uphold and enhance the company’s exceptional service reputation and ensure overall customer happiness.
Work Environment
Toledo, OH (Headquarters)
On-Site
Full-Time
Key Responsibilities
Set Office Schedule: You'll enjoy a consistent Monday through Friday schedule from 8 AM to 5 PM.
Customer Communication Savvy: With 3 years of prior experience in customer communication, you're well-prepared for this role.
Goal-Oriented: A strong focus on performance-based goals and the drive to meet them is key.
Persuasion: Leverage your ability to hold persuasive conversations over the phone, a valuable skill in this position.
Resilience: Capable of handling and overcoming customer objections, you demonstrate the resilience needed in this role.
Effective Communication: Your strong communication skills, both verbal and written, ensure your success.
Competitive Drive: With a self-driven, competitive spirit, you strive for excellence in all you do.
Tech Proficiency: Show your computer proficiency, including data entry skills.
Benefits
Competitive Compensation
Full Insurance Package: medical, dental, vision, life, disability, supplemental, and more
FSA/HSA Options
401(k) with company match
Paid Personal Time Off & Holiday Pay
Growth Opportunities in a Fast-Paced Environment
Requirements
Requirements:
Consistent Monday through Friday schedule, 8 AM to 5 PM.
3 years of experience in customer communication.
Ability to handle and overcome customer objections.
Proficient in computer use and data entry.
Join Us & Lead the Future of Customer Service!
If you have a passion for delivering exceptional customer experiences and enjoy solving problems, we’d love to have you on our team as a Customer Service Representative. In this role, you’ll be the first point of contact for our customers, providing friendly, knowledgeable support and ensuring every interaction reflects our commitment to excellence. You’ll work closely with cross-functional teams to resolve issues, assist with follow-up processes like post-installation calls, and share valuable feedback to help improve our services. If you take pride in going the extra mile and find satisfaction in turning challenges into positive outcomes, join our team!
About Erie Home
Erie Home is one of the largest and fastest-growing home services providers in America, specializing in premium roofing and basement waterproofing systems. With over 100 coast-to-coast locations, the company fuses local expertise and national scale to deliver standout products and customer service. Erie Home’s rigorous craftsmanship standards, technology, flexible financing, and an industry-leading warranty have earned an A+ rating from the Better Business Bureau, as well as top reviews on other platforms. Since 1976, Erie Home has proudly transformed more than 400,000 homes across America. The company has been part of the Gridiron Capital portfolio since 2021. Learn more at
Erie Home does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, any other applicable federal, state or local protected class or other non-merit factor. If, because of a disability, you need reasonable accommodation for any part of the application process, please contact Human Resources and let us know the nature of your request and your contact information.

Posted 2026-01-23

Recommended Jobs

Chemical Process Production Engineer

Cincinnati, OH

Chemical Pilot Plant Engineer Cincinnati, OH (onsite role) Job Overview: Our client produces food additives using state-of-the-art spray drying technologies as well as developing new proces…

View Details

Posted 2026-01-29

Medical Assistant

Urology America, MSO

Westlake, OH

At Urology Austin , our mission is committed to improving the lives of patients and their families through compassionate, quality, and ethical care. In choosing a career with Urology Austin , …

View Details

Posted 2026-01-12

Advanced Lead Engineer - Electronics/Optics

GE Renewable Energy Power and Aviation

Cincinnati, OH

Job Description Summary The Advanced Lead Engineer within our Advanced Measurement Technologies research and development team will be responsible for research, designing, developing, and deploying…

View Details

Posted 2026-01-10

Class A Local Home Daily Dedicated Guaranteed Salary SOB 5000 Benefits Job

Truckers Needed Corp

Blue Ash, OH

Class A Local Home Daily Dedicated Guaranteed Salary SOB 5000 Benefits Job CINCINNATI AREA Local Kroger Grocery Store Account hiring within 35 miles of Cincinnati, or within 50 miles of Blue Ash OH,…

View Details

Posted 2026-01-28

Quality Control Inspector

Creative Composites Group

Dayton, OH

Quality Control Inspector Creative Composites Group – Composite Advantage – Dayton, Ohio The Quality Control Inspector position is critical in ensuring that all products meet customer expectati…

View Details

Posted 2026-01-12

Heartland Commons Coordinator

Heartland Community Church

Medina, OH

A New Space. A New Opportunity. Our Servant Leaders and Staff Team sense God calling us to invest in the next generations and construction is underway on a new Students space! During school hours,…

View Details

Posted 2026-01-13

Loan IQ Migration - PMO

Delta Capita

Delaware, OH

Location: Wilmington Delaware Role Type: Full Time Join our fast-growing Post-Trade Services Business at Delta Capita (DC), working with leading global financial institutions. As an Associate …

View Details

Posted 2025-11-05

Substitute School Teacher

Niles, OH

The Trumbull County Board of Developmental Disabilities has an opening for the school year for a Substitute TEACHER in its Fairhaven school-age program. Responsibilities include providing instructi…

View Details

Posted 2026-01-13

Maintenance Technician

Community Assessment & Treatment Services

Cleveland, OH

Job Description: Position Title: Maintenance Technician Department: Facilities. Supervisor: Director of Facilities. FLSA status: Non–Exempt. Duties and Responsibilities: Facilities: …

View Details

Posted 2026-01-21