Finance & Business Management

Job Description

Join Consumer & Community Banking Finance & Business Management  in a highly visible role that helps define how we measure and communicate the business value of AI. You’ll partner with senior leaders across Data & Analytics, Finance, Strategy, Product, and the Firm’s central AI teams to bring clarity, consistency, and strong storytelling to AI outcomes.

As an AI Valuation Chief of Staff-Vice President in Consumer & Community Finance & Business Management, you will lead the end-to-end coordination of the AI value measurement agenda. You’ll help define and operationalize frameworks, align metrics and methodologies across teams, and ensure reporting is supported by high-quality data and consistent standards. You will translate AI initiatives into measurable business outcomes and produce executive-ready insights that support senior leadership decision-making.

Job Responsibilities

• Partner with D&A executives and central AI teams to define and operationalize the AI value measurement framework
• Coordinate AI valuation activities across teams to align assumptions, metrics, methodologies, and reporting standards
• Develop executive-level reporting, dashboards, and insights that demonstrate business impact from AI investments
• Drive data quality, completeness, and accuracy across AI inventories, tracking systems, and supporting platforms
• Partner with Finance and business leaders to establish credible value attribution methodologies and benefit measurement approaches
• Translate complex analyses into clear narratives and recommendations for senior executives
• Identify reporting gaps and implement process improvements to increase transparency into AI adoption, performance, and outcomes
• Establish and maintain a consistent operating cadence for AI valuation deliverables, milestones, and stakeholder alignment
• Serve as a central coordinator across CCB D&A, managing priorities, dependencies, and enterprise requests related to AI valuation
• Support development and review of business cases, investment rationales, and performance measurement materials for AI initiatives

Required Qualifications, Capabilities, and Skills

• 8 + years of experience in strategy, business management, finance, consulting, program management, or transformation
• Demonstrated ability to lead complex, cross-functional initiatives with senior stakeholders
• Strong analytical and problem-solving skills, including translating data into executive insights
• Experience developing business cases, financial analyses, performance measurement frameworks, or executive reporting
• Exceptional written and verbal communication skills, including preparing executive-level materials
• Ability to influence across organizations and drive alignment without direct authority
• Strong organizational skills and attention to detail, with ability to manage multiple priorities

Preferred Qualifications, Capabilities, and Skills

• Experience supporting AI, Data & Analytics, technology, or digital transformation initiatives
• Knowledge of value measurement, business impact assessment, productivity metrics, or investment evaluation frameworks
• Experience building executive dashboards, performance reporting, or strategic communications
• Familiarity with enterprise data environments and data quality management practices
• Experience defining KPIs and governance for measurement programs spanning multiple teams

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.