Business Analyst II (Specialty Pharmacy)

Job Description

Job Description

Description: About Us

At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.

The Business Analyst II supports the assigned business areas(s), in this case, speciality pharmacy, by delivering data-driven insights that inform operational, financial, and strategic decision-making. This role develops and maintains dashboards, fulfills data requests, and monitors key performance indicators to assess the overall health of the business unit programs. The analyst partners closely with business unit leadership, and cross-functional teams to define metrics, interpret trends, and proactively surface risks or opportunities that impact end-user experience, operational efficiency, and program growth.

We are seeking a Business Analyst II to support Specialty Pharmacy in transforming data into actionable intelligence. This position plays a key role in supporting Specialty Pharmacy, ensuring alignment with organizational goals, operational excellence, and compliance standards.

• Develops, maintains, and enhances dashboards and scorecards
• Monitors and trends key program metrics, identifying increases, decreases, or anomalies; proactively escalating issues to business segment leadership
• Fulfills ad hoc and recurring compliance data requests
• Partners with stakeholders to understand business needs and define clear, consistent metric definitions
• Validates data accuracy and ensures reporting aligns with agreed-upon definitions and requirements
• Supports continuous improvement by refining dashboards, metrics, and reporting as program needs evolve

• Education :
• Bachelor’s degree in business, data analytics, finance, economics, or related field (Required)
• Advanced coursework or certification in analytics or business intelligence (Preferred)
• Licensure/Certification : None
• Experience :
• 2–4 years of experience in a business analyst, data analyst, or reporting-focused role (Required)
• Experience working with operational or healthcare datasets (Preferred)
• Experience supporting multidisciplinary teams in a regulated environment (Preferred)
• Knowledge, Skills, & Abilities :
• Knowledge of business analysis and performance measurement; dashboarding and reporting best practices, common operational and financial KPIs in healthcare or specialty programs; and data integrity and governance fundamentals (Required)
• Knowledge of healthcare, pharmacy, or specialty program workflows and program-level financial and operational metrics (Preferred)
• Data analysis and visualization skills (Required)
• Requirements gathering and metric definition skills (Required)
• SQL, Excel, or BI tools (e.g., Looker, Tableau, Power BI) skills (Preferred)
• Ability to clearly communicate insights to non-technical stakeholders (Required)
• Ability to translate business questions into actionable data outputs (Required)
• Ability to identify meaningful trends and articulate their impact (Required)
• Ability to anticipate questions from leadership and proactively surface insights (Preferred)

Work Environment

• Location : Hybrid
• Schedule : 8:00 A.M. to 5:00 P.M. Monday through Friday with night and weekend hours on occasion as determined by the needs of the business.
• Regular meetings with business segment leadership, Quality, QMS, Training, Leadership & Development, and Operations teams.

• Must be able to remain in a stationary position for extended periods while working on a computer
• Must be able to attend virtual meetings with cross-functional teams

Status: Full-time
FLSA: Exempt

Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.

We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.