Food Hall Attendant

Job Description

Job Description

Essential Functions :

• Meet or exceed store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
• Handles payments from guests, operates cash register, and properly settle checks according to procedures and SOPs established by management.
• Accounts for assigned cash drawers, all money received, and all transactions recorded during shifts.
• Records all tips collected from credit cards.
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
• Prepare food and beverages to standard recipes or customize for customers, including recipe changes (e.g. temperature, quantity of ingredients or substituted ingredients).
• Maintains and rotates dated food stock and arriving food orders.
• Ensures cleanliness of food preparation areas, by cleaning and wiping down workstation and utensils after and after each assignment.
• Breaks down workstations, cleans & restocks.
• Opens food service outlets in a timely fashion as instructed, including the preparation, and serving of bakery, grab and go, beverage, coffee, and ice cream items, as needed.
• Available to perform many different tasks within the store during each shift.
• Performs “station” and “side work” checks, as directed by policy and assists with administrative duties as assigned.
• Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
• Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests and/or guest table.
• Removes and properly disposes of all refuse and debris accumulated in service stations and dining tables in accordance with department procedures.
• Use of oven, toaster, steamer, blender, and other food preparation equipment.

Knowledge, Skills & Abilities :

• Must be able to sit, stand or walk for long periods of time (8 hours).
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Must have the manual dexterity to operate necessary F&B equipment.
• Ability to communicate clearly and concisely, both orally and in writing
• Work requires schedule flexibility which may include nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
• Ability to work effectively in a fast-paced environment.
• Ability to learn quickly.
• Ability to understand and carry out oral and written instructions and request clarification when needed.
• Strong interpersonal skills, ability to build relationships and work as part of a team.

Education and Experience

• High school diploma or GED required.
• Six months previous experience in related field preferred, but not required.
• Prior money/cash handling experience preferred but not required.

Required Certification/License

• OLC, Non-Gaming License.