Customer Service Representative III

SGS Consulting
Oregon, OH

Job Responsibilities:

  • Support sales reps by visiting customer sites (local travel, ~5%)
  • Handle inbound customer calls and assist with product questions
  • Communicate with technicians on the warehouse floor to verify parts and service needs
  • Coordinate customer service tasks using Salesforce and Microsoft Office
  • I participate in outside sales training and learn key product terminology (e.g., Goodwin Flight Pumps)
  • Prepare for field travel: Have a valid MVR
  • Follow safety protocols and wear PPE including safety boots

Skills:

  • Support sales
  • Handle inbound customer calls and assist with product questions
  • verify parts and service needs
  • Salesforce experience

Education/Experience:

  • 1+ year of Salesforce experience required
  • Strong communication and customer service skills (phone-based work included)
  • Proficiency in Microsoft Office Suite
Posted 2025-11-14

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