Customer Service Representative III
Job Responsibilities:
- Support sales reps by visiting customer sites (local travel, ~5%)
- Handle inbound customer calls and assist with product questions
- Communicate with technicians on the warehouse floor to verify parts and service needs
- Coordinate customer service tasks using Salesforce and Microsoft Office
- I participate in outside sales training and learn key product terminology (e.g., Goodwin Flight Pumps)
- Prepare for field travel: Have a valid MVR
- Follow safety protocols and wear PPE including safety boots
Skills:
- Support sales
- Handle inbound customer calls and assist with product questions
- verify parts and service needs
- Salesforce experience
Education/Experience:
- 1+ year of Salesforce experience required
- Strong communication and customer service skills (phone-based work included)
- Proficiency in Microsoft Office Suite
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