It change management

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Position Summary

The Director of IT Change Management is a strategic leader accountable for creating, executing, and measuring adoption strategies that ensure technology changes deliver measurable business impact across the enterprise. This leader transforms how IT delivers value by making organizational change feel like intentional progress rather than disruptive chaos, bridging the gap between technical delivery and human adoption.

The Director combines deep change management expertise with campaign-style strategy development, building data-driven frameworks that align technology initiatives with business readiness. This role owns end-to-end accountability for adoption outcomes-from strategy formulation through measurement and optimization-ensuring technology investments achieve their intended business results through sustained behavior change and user adoption.

Key Responsibilities

Enterprise Change Management Strategy & Framework Development

• Define and deliver the IT change management strategy, establishing consistent frameworks that sequence technology changes to drive adoption and/or changes in user behavior.

• Build standardized processes, change communication strategies, and stakeholder analysis templates that ensure all technology initiatives identify impacted users and address their needs.

• Map end-to-end change management plan including defining approach and desired impact; managing and enabling change; reviewing performance and sustaining outcomes, adapting actions as needed to achieve desired results.

• Create alignment across multiple concurrent projects so changes feel coordinated and planned rather than scattered, reducing the risk of opposing priorities overwhelming end users.

• Develop measurement frameworks that track adoption success through indicators including help desk calls, knowledge base engagement, and user feedback metrics.

Partner Management & Resistance Mitigation

• Work across IT and business functions to secure consensus from leaders who don't report to this role, navigating opposing priorities while maintaining focus on end user outcomes.

• Identify audience segments with influence over adoption success and ensure they feel heard and engaged before resistance can develop into blockers.

• Build early advocacy by coordinating communications with change-averse groups first, turning potential resistors into champions who help amplify messaging to their teams.

• Serve as a trusted advisor to IT leadership on adoption readiness, recommending when changes need to be sequenced differently, slowed down, or accelerated based on organizational capacity.

Communication & Adoption Enablement

• In partnership with internal communications, define communication strategies and creative briefs that guide messaging tone and content, ensuring users understand what's changing, why it matters to them, and what actions they need to take.

• Pilot changes with small user groups, gathering feedback to refine language, identify gaps in user experience, and adjust approaches before scaling to broader audiences.

• Partner with IT delivery teams to align change plan and technical plan and embed change management practices into project lifecycles from conception through post-launch support.

• Create feedback loops between help desk, training teams, and project delivery to continuously improve adoption approaches and prevent support issues.

Measurement, Analytics & Continuous Improvement

• Track and analyze adoption metrics to determine what's working and where adjustments are needed, moving beyond dashboards to actionable insights that inform decisions.

• Use data to change course mid-initiative when user feedback indicates communication gaps, technical friction, or insufficient preparation time.

• Report adoption outcomes to IT and business leadership, translating metrics into business impact stories.

• Build organizational capability by documenting lessons learned and evolving guidelines that elevate change management maturity across IT.

Leadership & Cross-Functional Partnership

• Provide strategic leadership for change management efforts across the IT portfolio, fostering a culture of user empathy, data-driven decision making, and collaborative problem solving.

• Partner closely with IT leaders, business unit executives, and customer-facing teams to balance delivery speed with quality of adoption.

• Act as an advocate for end users within IT planning conversations, ensuring technology decisions consider human factors and adoption risk early in the delivery lifecycle.

• Build credibility with partners by delivering early wins that demonstrate how intentional change management improves outcomes and reduces downstream support costs.

Qualifications

• 10+ years of progressive experience in change management, organizational effectiveness, or digital transformation, with 5+ years leading change initiatives in IT or technology-enabled environments.

• Proven track record designing and implementing change management frameworks that have measurably improved adoption outcomes across global, distributed organizations.

• Experience in developing Marketing campaigns, developing personas, adoption and engagement journeys, and conducting structured tests and tracking successes across various digital channels

• Demonstrated expertise in stakeholder management, including securing consensus from cross-functional leaders and navigating organizational politics to get results.

• Strong analytical skills with experience using data and metrics to assess adoption readiness, measure success, and course-correct initiatives in flight.

• Exceptional communication and influence skills, with the ability to translate technical changes into user-centric language and build advocacy across diverse audiences.

• Experience working in fast-paced, PE-backed technology companies preferred, with understanding of how to balance transformation speed with organizational capacity.

• Relevant certifications such as Prosci ADKAR, CCMP, or equivalent change management credentials are valued but not required.

Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.

Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at [email protected] or at +1 (617) 289-7917.

About Cengage Group

Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Compensation

At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our Total Rewards Philosophy .

The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.

$0.00 - $0.00 USD

Cengage Group , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.

We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.

Warning: Be aware, there has been an increase of targeted recruitment scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address.