Criminal client services coordinator

Who are you?

You are a caring and dedicated professional who has the unique respect and understanding that everyone has a unique path to recovery. You have strong working knowledge of the drug and alcohol system, along with behavioral health services, to best support program outcome initiatives. Be a key member of our growing Criminal Justice Team, by supporting clients of the Hancock County Public Defender and connecting them with essential mental health, substance use disorder, and community-based services.

Under the guidance of the Criminal Justice Program Supervisor, you will conduct screenings, coordinate referrals, and ensure clients have access to necessary resources. Collaborate closely with attorneys, support staff, and external service providers to enhance client outcomes, while also addressing systemic barriers to treatment and rehabilitation such as transportation, lack of insurance, or complex systems. You will have the unique opportunity to work with individuals who have a misdemeanor or felony record (including juveniles), while focusing on care coordination and resource navigation. Be a part of integrating social service support into legal defense strategies while maintaining neutrality in legal proceedings.

Conduct initial and ongoing screenings (non-diagnostic) to identify client needs related to mental health, substance use, and other social determinants of health. Develop individualized care plans that address client needs and goals, while also connecting them with appropriate community-based treatment providers and programs. Attention to detail is one of your strengths - continually maintain accurate and up-to-date case records, including progress notes and service outcomes. Monitor client progress and provide concise updates to attorneys and the legal team.

You have:

• Bachelor's Degree in Social Work, Psychology, Criminal Justice, or a closely related field.
• At least 2 years of experience in behavioral health, social services, or criminal justice settings
• Demonstrate knowledge of local mental health, substance use treatment services, and available community resources.
• Possess strong interpersonal, organizational, and crisis management skills
• A valid driver's license, the ability to maintain auto insurance, and reliable transportation (local travel is required in the community)
• The ability to regularly use various computer apps including Microsoft Office, our HRIS, EHR, and other online systems, with multiple logins often simultaneously

Who are we?

We are a team of passionate individuals who provide prevention and specialized behavioral health and substance abuse services to individuals, youths and families in our multicultural communities to strengthen family life and promote personal growth. We offer an environment focused on personal growth and self-care through trainings and the development of skills. Our agency is dedicated to supplying employees with the necessary skills and tools necessary to be successful in their roles.

Our employees are offered Health Insurance, Health Savings Account (HSA), Teledoc, Dental Insurance, Vision Insurance, Life and AD&D Insurance, Voluntary Life Insurance, Employee Assistance Program (EAP), PTO, Paid Holidays, Tuition Reimbursement, and 403(b) Retirement.

Family Resource Center is an Equal Opportunity Employer and a Drug Free Work Place, with policies prohibiting the use, possession, and/or distribution of medical marijuana as well as smoking, vaping, or other use of tobacco on our premises. We base employment on qualifications, merit, and organizational/community need. Our goal is to be a diverse workforce representative of the citizens we serve.
If you require accommodations for the application process or to perform the essential job functions due to a disability, please contact the Human Resources Department at [email protected]. We are committed to providing the appropriate accommodations to ensure equal opportunities for all applicants.

We'd love to hear from you! Click "apply" to submit your resume and then learn more about us by visiting our website at