Integration Specialist: Level 1

Job Title: Integration Specialist: Level 1

100% Remote

We are currently seeking Integration Specialists to join our Platform Integrations team in a remote capacity. Reporting to the Manager of Platform Solutions & Integration, this role focuses on driving customer success by providing expert guidance, training, and support to college-level faculty and administrators, enabling them to maximize the potential of our solutions.

As an Integration Specialist, you will play a vital role in enhancing student experiences by ensuring seamless integrations. Your efforts will contribute to increased student engagement, affordability, improved educational outcomes, equity, and long-lasting customer relationships built on trust and loyalty.

DETAILED DESCRIPTION:
• Conduct individual and group consultations via Zoom to deliver expert guidance, training, and support for Learning Management System (LMS) integrations.
• Build and maintain a comprehensive understanding of MH digital products (Connect, SIMnet, ALEKS) alongside foundational knowledge of learning science and instructional design principles.
• Collaborate with sales teams to support customer retention efforts and drive new business opportunities.
• Manage integration processes for both new and returning customers, ensuring optimal outcomes and a seamless user experience.
• Provide prompt follow-up to meetings and address customer inquiries related to integrating MH digital solutions.
• Troubleshoot and resolve customer issues through research and collaboration across team members.
• Participate actively in team meetings, strategy discussions, and professional development activities.
• Assist with specialized projects and activities across teams when needed.
• Contribute to the ongoing improvement of MH products and services by sharing valuable customer feedback to inform updates and enhancements.

JOB REQUIREMENTS:
• Bachelor’s Degree
• Familiarity with MH courseware solutions include but not limited to Connect, ALEKS, SIMnet.
• Previous experience with major Learning Management Systems (Blackboard, Canvas, D2L, Moodle)
• 1-2 years’ experience in customer success or similar role related to software implementation (Higher education experience preferred but not required).
• Exceptional communication and presentation skills; focused on effectively training and supporting customers with varying levels of technical acumen
• Ability to excel in a remote setting. This is primarily a work-from-home position.
• Positive attitude, purpose-driven spirit, and growth mindset for embracing challenges.
• Instructional design, teaching, and/or coaching experience is beneficial, but not required.