Branch Service Manager

Job Description

Job Description

Join Eastern Truck and Trailer in Brunswick, OH, as a Full-Time Branch Service Manager and immerse yourself in an engaging and dynamic work environment. This onsite role places you at the heart of operations, allowing for direct interactions with both customers and team members. As a key leader, you'll be instrumental in driving service excellence, fostering high-performance teams, and implementing innovative solutions that elevate our service offerings. With a competitive salary range between $55,000 to $75,000 , this position provides an unparalleled opportunity to grow your career in the auto dealership industry. You will play a pivotal role in shaping our service department's success while being part of a company known for its commitment to quality and customer satisfaction.

You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, and Paid Time Off. Seize this exciting chance to enhance your professional journey with Eastern Truck and Trailer-apply today!

As the Full-Time Branch Service Manager at Eastern Truck and Trailer in Brunswick, OH, you will immerse yourself in every facet of branch operations, actively engaging with customers who choose us as their service provider. Your leadership will be paramount as you mentor and guide employees, fostering a motivated and loyal workforce. Communication is key; you will ensure transparent dialogue with both internal and external customers while promptly addressing and escalating issues to senior management when necessary.

You will delegate tasks to service writers and staff, ultimately taking ownership of outcomes. Your role will also encompass recruiting new talent, managing employee time off, and maintaining a safe and organized branch environment. Striving to meet branch goals, you will oversee workflow, monitor work-in-progress, and provide constructive feedback to help employees excel.

Your commitment to excellence will ensure that Eastern Truck and Trailer continues to provide superior service in the auto dealership industry.

To excel as a Full-Time Branch Service Manager at Eastern Truck and Trailer, candidates must possess a diverse skill set that underpins effective leadership and operational excellence. Outstanding oral and written communication skills are essential for clear dialogue with customers and team members, while strong customer relations and customer service abilities will ensure a positive experience for clients. A solid diplomatic approach is crucial for resolving conflicts and easing potentially tense situations.

Exceptional organizational skills and a high degree of professionalism will enable you to manage workflows and employee schedules efficiently. Proficiency in math aptitude is important for financial management tasks, while time management skills will help prioritize responsibilities and ensure timely project completion. Strong computer literacy is vital for using various software tools effectively, and reading skills will aid in understanding documentation and reports.

Together, these skills will empower you to lead the branch successfully and contribute to Eastern Truck and Trailer's ongoing success.

Knowledge and skills required for the position are:

• Oral Communication Skills
• Written Communication Skills
• Customer Relations
• Customer Service
• Diplomacy
• Math Aptitude
• Organization
• Professionalism
• Reading Skills
• Time Management
• Computer Literacy

So, what do you think? If you feel this is the right job for you, go ahead and apply! We look forward to meeting you!