Student Financial Aid Counselor I - Financial Aid

Salary

$12.00 Hourly

Location

Main Campus (BG), OH

Job Type

Student Worker

Job Number

BGSU01319

Division

President's Office

Department

Student Employment

Opening Date

01/15/2026

Closing Date

1/30/2026 11:59 PM Eastern

Summary

Under the supervision of a Financial Aid Advisor, performs duties related to the Customer Services Unit of the Student Financial Aid and Scholarships Office as well assisting with the file room processing tasks as needed.



Career Readiness Competencies :

• Communication
• Critical Thinking
• Professionalism

Essential Functions

• Advises students and parents via telephone and personal interaction regarding their financial aid status.
• Reviews all incoming documents to be sure they are complete and have all the appropriate signatures.
• Interacts with other on-campus departments concerning financial aid.
• Act as the first point of contact for students and families by staffing the call center phones and or the lobby front counter as scheduled.
• Maintain an organized work area in both call center and front counter lobby area, including refilling and organizing brochures, supplies, and other items needed for staff and customers.
• Has working knowledge of the PeopleSoft computer system. This includes the ability to find and utilize information from the system on a daily basis to aid with questions and requests from students, families and staff members.
• Works independently with moderate supervision.
• Maintains high level of confidentiality including understanding Federal Educational Rights and Privacy Act (FERPA) as well as the sensitive data that is accessible through submitted documents as well as in PeopleSoft and OnBase.
• Completes other duties as assigned.
• Retrieves, logs and distributes incoming faxes. If needed, documents are returned to sender with note indicating what is missing.
• Coordinates and assists with mailings as needed.
• Reviews and processes documents submitted through the online document submission application.

Minimum Qualifications

• Ability to work throughout the summer term and University break periods.
• Ability to communicate well via oral and written means.
• Ability to multi-task.
• Must be accurate and give attention to detail.
• Incorporates a professional, team-oriented attitude at all times.
• Committing to and working a minimum of 10- 15 hours per week.
• Must be available to work in the summer

Additional Information

Preferences:

• Experience in customer service
• Undergraduate Student
• Federal Work Study Eligibility
• Freshman/Sophomore class status
• Occasional mandatory weekend shifts for important events (i.e. Move-in Weekend, Preview Days)

• Flexible scheduling
• Positive team environment

Bowling Green State University is an Equal Opportunity Educator and Employer. We are committed to ensuring an equal employment opportunity for all applicants and encourage applications from all regardless of sex, race, veteran-status, disability, age, gender identity, genetic information, religion, or sexual orientation. EEOC Know Your Rights Poster:

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Bowling Green State University, please call 419-372-8421 or email [email protected] .

BGSU is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process. A list of acceptable documents can be seen here: