Document Support Assistant

Help transform Cuyahoga County — one project, one neighborhood, and one home at a time. For more than 15 years, the Cuyahoga Land Bank has been a national leader in community revitalization. Formed in the wake of the 2008 housing crisis, the Land Bank has strategically acquired, demolished, renovated, and redeveloped thousands of properties, generating more than $3.6 billion in economic impact and improving quality of life across our county. Today, we continue to build stronger neighborhoods by returning properties to productive use and partnering with builders, residents, and communities to shape the future of housing in Cuyahoga County.

Position Overview: The Document Support Assistant protects the integrity, accessibility, and compliance of the Land Bank’s records. Reporting to the Corporate Counsel, this role executes our Records Retention Schedule day-to-day and supports public records requests under Ohio Sunshine Laws. The ideal candidate is meticulous, dependable, and motivated by the kind of careful, behind-the scenes work that keeps a mission-driven organization running well and is someone who takes pride in clean systems, reliable recordkeeping, and getting the details right when it counts.

What You’ll Do: Maintain the integrity of the Land Bank's physical and digital records, including property (parcel) files, by classifying, labeling, filing, and tracking documents per our Records Retention Schedule. Manage the intake, tracking, and fulfillment of public records requests in coordination with our Corporate Counsel — protecting our strong track record of responsiveness under Ohio Sunshine Laws. Execute monthly and annual records purging and archiving, with full documentation for audit readiness. Partner with legal, operations, and program staff — offering guidance on filing practices and feedback on document workflows to keep our records systems strong as the organization evolves. Maintain the behind-the-scenes systems that keep our records reliable and findable - including Brown Folder Master List, PPS, SharePoint. Stay current on records management best practices and serve as an internal resource for staff training, ensuring consistent application of records procedures across the organization.

What We’re Looking For: Exceptional attention to detail, including the ability to apply rules accurately and consistently across high volumes of records over time. This is the most important quality for the role. Approximately 2+ years of experience in records management, document control, legal or government records, or a comparable detail-driven administrative role. Equivalent experience considered in lieu of formal credentials. Familiarity with the Ohio Public Records Act and Ohio Sunshine Laws strongly preferred; willingness to develop deep working knowledge required. Strong organizational skills, clear written and verbal communication, and the ability to manage parallel systems and deadlines independently. Comfort with technology, including Microsoft Office (especially Excel) and SharePoint; willingness to learn organization-specific systems such as PPS. Discretion and integrity in handling sensitive records, including personnel files, legal holds, and pre-redaction public records materials.

Why Join the Land Bank: Meaningful work that directly improves neighborhoods and residents’ lives A collaborative, warm, mission-focused organizational culture The opportunity to influence the future of community development across Cuyahoga County.

The Cuyahoga Land Bank is an Equal Opportunity Employer.

Compensation Range: $25.00-$30.00/hour

To apply, please email your resume and cover letter to [email protected]. We kindly ask that applicants refrain from calling regarding this position; all inquiries and applications should be submitted through the application process outlined above.

Pay: $25.00 - $30.00 per hour

Work Location: In person