Onsite Technician
Onsite Technician
The Onsite Technician (Level 2) provides hands-on technical support across MCPC’s client locations in Akron and Barberton , delivering advanced endpoint troubleshooting, hardware support, and local technical assistance. This position serves as the primary on-site technical presence, ensuring stable operations, reduced escalations, and a high-quality end-user experience.
Core Responsibilities
- Provide Level 2 desktop and endpoint support at both Akron and Barberton client sites.
- Troubleshoot and resolve escalated incidents involving Windows OS, O365, endpoint security, hardware failures, imaging issues, and application problems.
- Perform hands-on support for peripheral devices: printers, monitors, docking stations, UPS units, and basic network touchpoints.
- Execute workstation maintenance, refreshes, device replacements, and patching-related tasks as scheduled.
- Collaborate with MCPC escalation teams and follow established SLAs, documentation standards, and ITSM workflows.
- Deliver a professional, customer-focused on-site experience and act as a trusted technical resource for end users.
Required Skills & Experience
- 2–4 years of experience in desktop support, field services, or on-site technical roles.
- Strong proficiency with Windows OS, Office 365, imaging tools, and endpoint management technologies.
- Solid troubleshooting experience with end-user hardware and common peripherals.
- Ability to work independently across multiple sites (Akron and Barberton) with excellent time management.
- Strong communication and customer service skills.
- Experience with ITSM/ticketing platforms and documentation
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