Customer service representative

Job Description

A client of Insight Global is looking to bring a CSR on. This team works directly with the mortgage loan officer team and is the first line of communication between the customer and the officer. They are responsible for making calls to customers and asking the questions to discover if they want to purchase or refinance. If no, will need to seek to understand why and give some rebuttal back if applicable. If yes, will transfer to the mortgage loan officer after getting the proper information and documentation needed. The end goal is to get transfers to the MLO's aim for at least 5-10 a month.

Estimated pay 18-21/hr

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

Skills and Requirements

• A few years of customer service or call center experience- need to comfortable on the phones all day and having that be main responsibility

• Ability to make 100-150 outbound calls a day on average

• Persuasive skills

• Good Comms

• Some kind of education Banking or mortgage experience