Systems Admin - Level 1
- Support escalated IT requests for corporate, plant, warehouse, and retail environments
- Assist with user lifecycle management (onboarding, offboarding, account changes) in Active Directory
- Perform standard AD tasks (OU, group updates, group policy)
- Review and assist with SIEM / security alert tickets, escalating and documenting as needed
- Support telecom, phone systems, door access systems, printers, and other operational technologies as needed
- Execute and validate server patching and scheduled operations, including AS/400 and backups.
- Assist with VMware vSphere and NetApp storage operational support.
- Coordinate with vendors for tickets, renewals, and invoice audits.
- Contribute to Systems Group projects (upgrades, migrations, audit readiness, tooling improvements)
- Participate in a on‑call rotation (one week on call every five weeks, on-call pay)
- Associate (2-year) or Bachelor’s (4-year) degree in Information Technology, Information Systems, Computer Science, or related field preferred. Equivalent hands-on experience will be considered.
- 0–2 years of IT support/helpdesk or junior systems administration experience (internships/co-ops welcome).
- Familiarity with Windows environments, Active Directory fundamentals, ticketing systems, and strong customer service skills.
- Prior experience with convenience stores, quick service restaurants or retail desired
- Excellent written and verbal communication skills
- Ability to elicit requirements from key stakeholders
- Demonstrate sound judgment as well as apply logical/critical thought processes.
- Strong analytical, problem-solving and organizational skills.
- Strong customer service and business partner orientation.
- Ability to prioritize and demonstrate excellent time management.
- Proficiency with Microsoft Office Suite
- Exposure to managing the Windows OS, AD, VMware, NetApp, SIEM/security workflows, patching tools, PowerShell, and entry-level IT certifications.
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