Sales Associate

Sales Associate: Dover, DE

Salary Range: $15.00 - $17.00 Hourly

Job Shift: Any

Job Functions

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say "no" to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management

Sales Floor Duties

• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized

Register Duties

• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

Physical Requirements

Essential Physical Ability: Frequency: Requirement:

Walking: Frequent: Flat surfaces from point to point

Standing: Constant: All work performed on feet

Sitting: None

Stooping: Frequent: To pick up cartons at floor level

Reaching: Frequent: To a height of 6 feet

Lifting: Frequent: Up to 60 lbs., up to 500 repetitions per hour to a height of 4 feet (top of register); must be able to lift up to 25 pounds comfortably

Hand Dexterity: Frequent: Must be able to use at least one hand to operate register and complete paperwork

Pushing/Pulling: Frequent: Move hand jacks from place to place

Carrying: Frequent: Up to 50 lbs., up to 10 feet, occasionally more

Climbing: In-frequent: Stairs in storage rooms; ladders

Vision: Constant: Read labels, recognize boxes, safety in working

Hearing: Constant: Safety Signals

Qualifications

Required Education: - High School Diploma or equivalent Required Experience: - Previous retail experience preferred, but not required. Required Skills and Abilities: - Excellent customer service skills - Strong communication and interpersonal skills - Ability to work effectively in a team environment - Ability to work a flexible schedule, including evenings and weekends - Ability to lift and carry up to 50 pounds - Basic math and computer skills