Field Service Technician - Regional, Cleveland Territory

Job Description

Job Description

Cleveland Ohio Regional - Field Service Technician

Job Summary

The Cleveland, Ohio Regional Field Service Technician is responsible for providing on-site technical support, maintenance, repair services and installations for Minster stamping presses and coil line equipment. The technician serves as a key liaison between the customer and the company, delivering expert-level service. In addition to hands on work, the technician will be responsible to perform courtesy customer visits interfacing closely with the regional Nidec Minster Sales Manager. Ideal candidate would be located within two hours of Cleveland and be a resident of this region or willing to relocate to this region.

Job Responsibilities

• Perform on-site troubleshooting, repair, maintenance installation & commissioning of Nidec Minster stamping presses and coil line systems. Occasional work on non-Minster equipment as well
• Conduct equipment inspections with thorough documentation of findings
• Partner with Regional Sales Managers to identify service opportunities and support aftermarket sales initiatives including training, OEM parts, equipment upgrades, and service agreements with customers
• Work flexible hours to support customer service needs
• Build & maintain strong customer relationships through effective communication & reliable service delivery
• Collaborate with technical support teams to resolve complex problems
• Document in English, service activities, findings, and recommended actions in detailed service reports in an accurate and professional manner
• Maintain company tools, service equipment, and service vehicles in good working conditions

Job Qualifications - Education, Training & Experience

• Associate degree or technical certification in Industrial Maintenance, Mechatronics, Electrical Engineering, or equivalent military or industry experience
• 3+ years of field service experience with mechanical, hydraulic, and electrical systems
• Prior experience with metal stamping presses and coil line equipment strongly preferred
• Familiarity with Allen-Bradley or Siemens PLCs, servo systems, and HMI interfaces is a plus

Job Qualifications - Technical & Soft Skills

• Strong mechanical, electrical, lubrication, hydraulic & pneumatic troubleshooting skills
• Ability to read and interpret schematics, blueprints, and technical manuals
• Proficiency with hand tools, diagnostic equipment, and precision measuring instruments
• Excellent communication and interpersonal skills
• Strong customer service orientation with a professional demeanor
• Ability to work independently and manage time effectively in the field

Job Qualifications - Other

• Valid driver's license and willingness to travel in region ~75% and outside of region ~25%
• Ability to lift 50 lbs. and work in industrial environments

Benefits

• Competitive salary with guaranteed 45 hours/week, additional overtime is common
• Company provided service vehicle, specialty tools, uniform, cell phone, and laptop
• $75 daily per diem for domestic travel and $95 daily per diem for international travel; paid weekly
• Ability to keep accumulated travel points for personal use
• Excellent benefits including medical, dental, vision, life insurance, 401(k) with Company match - available first day of employment
• 20 days of paid time off immediately upon hire