Product Manager, Vice President

Job Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager, Vice President within the Global Customer Platform team, you will leverage your expertise in product development and optimization to make a significant impact. You’ll use user research and customer feedback to fuel the creation of innovative products and enhance existing offerings. With a strong focus on scalability, resiliency, and stability, you’ll collaborate with cross-functional teams and play a pivotal role in shaping the future of our products and the ongoing success of our organization.

Job responsibilities

• Partners with the Product Owner to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery.
• Considers and plans for upstream and downstream implications of new product features on the overall product experience.
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers.
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle.
• Writes the requirements, epics, and user stories to support product development.
• Supports the completion of change management activities across functional partners and monitors adherence to the firm’s risk, controls, compliance, and regulatory requirements.
• Raise blockers and other impediments to the Product Manager and assist in driving solutions to removed blockers.
• Assist Product Owner in managing timelines and reporting risks and issues. 
• Remain flexible in a changing environment due to high demands from products across the firm all working to solution their highest priority change.
• Excel in communication, collaboration, and coordination across product and technology to ensure the needs of our customers are clearly understood and we expeditiously deliver solutions that meet or exceed their needs and expectations.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition.
• Developing knowledge of data analytics
• Demonstrated performance in either product management or relevant domain area.
• Experience executing operational management and change readiness activities.
• Experience in product deployment processes 
• Understand the process and practice of Agile software delivery.
• Support Product Manager with breaking down a complex problem into manageable and achievable parts, then the experience to see it thru to implementation.

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Firm knowledge of the product development life cycle
• Strong verbal and written communication skills to effectively collaborate with stakeholders, present findings, and document requirements.
• Teamwork and Collaboration: Ability to work collaboratively with cross-functional teams, including product managers, designers, and engineers.
• Strong diligence to ensure accuracy and precision in data analysis, documentation, and requirement gathering.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.