PSG Technical Support Representative
- Interact with customers, by email and telephone, to deliver quality service and technical support in an efficient and timely manner
- Troubleshoot and resolve reported product faults in the field
- Identify and escalate priority issues to appropriate departments
- Process and manage customer items that are returned for repair
- Follow up and make scheduled call back to customers as needed
- Accurately process and record data using a computer and designated tracking system
- Uses good judgement and regularly demonstrates consistent attention to detail
- Work in a team environment while executing the daily functions of the Product Support Group Qualifications
- Prior experience providing technical support to customers by telephone, preferably with GSE equipment or in a manufacturing environment.
- Prior knowledge of hydraulic, pneumatic and electrical systems
- Ability to read prints, schematics and/or diagrams
- Computer proficiency with MS Outlook, Word, and Excel and ability to learn other Tronair systems
- Ability to calculate figures and amounts such as prices, discounts and percentages
- Associate's Degree (AA or AS) from an accredited institution of higher education or technical school.
- In lieu of a degree, an equivalent amount of education, training and/or experience may be substituted for these requirements.
- Friendly, engaging demeanor
- Use and apply active listening skills
- Communicate clearly and effectively in verbal and written forms
- Ability to self-motivate and work with minimal supervision to complete tasks
- Ability to demonstrate problem solving skills for issues of moderate and technical complexity
- Displays ownership and a sense of urgency to resolve situations
- Ability to travel up to 10% of the year
- Ability to sit for extended periods of time, particularly when working on the computer
- Ability to walk and/or stand for periods of time, particularly when in the manufacturing facility
- Ability to lift or move up to 25 pounds occasionally unassisted
- Ability to bend or stoop occasionally
- Ability to work in a fast-paced environment
- Ability to follow all safety requirements
- Ability to use standard office equipment (copier, fax, telephone, computer, etc.)
- Manufacturing shop and office environment
- Exposure to noise, fumes, and dust, while in the manufacturing facility.
- Office environment is usually quiet.
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