Chief Nursing Operator

Job Title: Chief Nursing Operator
Department: Leadership

Location: Cleveland, Ohio

Reports To: Chief Operating Officer

FLSA Status: Exempt

Overview
We are seeking a seasoned Chief Nursing Operator to lead our Cleveland-based home health and hospice operations. This executive role is responsible for driving strategic growth, ensuring operational excellence, and fostering a culture of accountability and innovation. The Managing Director will oversee day-to-day functions, financial performance, compliance, and community engagement while aligning with the organizations mission to deliver high-touch, high-tech, patient-centered care.

Key Responsibilities

Strategic Leadership

• Lead strategic planning and execution for the Cleveland market, aligning with organizational goals.
• Drive market expansion, identifying new service lines and community engagement opportunities.
• Champion innovation and technology integration, including tools like PerfectVisit.

Operational & Financial Oversight

• Oversee day-to-day operations, ensuring quality, compliance, and efficiency.
• Ensure adherence to CMS, state, and local regulatory standards.
• Manage budgets, financial performance, and resource allocation to support sustainable growth.

Growth & Expansion

• Identify and pursue new geographic and service line expansion opportunities.
• Lead integration of mergers and acquisitions within the Cleveland market.

Culture & Team Development

• Build, mentor, and empower a high-performing leadership team.
• Foster employee engagement, retention, and a culture of excellence.
• Represent the organization at community events and industry forums.

Risk Management & Governance

• Implement processes to manage operational, financial, and regulatory risks.
• Provide regular performance reporting and insights to governing bodies.

Qualifications

• Bachelors degree in Healthcare Administration, Business Management, Nursing, or related field (Masters preferred).
• 8+ years of progressive leadership in home health, hospice, or healthcare operations.
• Strong knowledge of CMS regulations, compliance standards, and accreditation requirements.
• Proven track record in driving growth, operational efficiency, and financial performance.
• Experience with mergers, acquisitions, and service line expansion.
• Exceptional leadership, communication, and stakeholder management skills.
• Proficiency in leveraging healthcare technology to improve outcomes and efficiency.

Work Environment

• Based in Cleveland office with limited regional travel as needed.
• Fast-paced, entrepreneurial environment requiring adaptability and confident decision-making.

Success in This Role Will Be Measured By:

• Achieving growth in patient census, revenue, and profitability.
• Successful geographic and service line expansion.
• Improved operational efficiency and compliance adherence.
• High patient satisfaction and quality outcomes.
• Building and retaining a high-performing leadership team.
• Strengthened reputation and market share in the Cleveland community.