Customer Service Manager

Ashtabula, OH

I f you are a leader and you want to work with a purpose-driven organization that has a family culture, keep reading! Famous is looking for a Branch Manager at our Ashtabula location.

The Customer Service Manager (CSM) is responsible for ensuring a great customer experience to our contractors. You lead a team of associates focused on sales, product placement, product promotions, inventory accuracy, branch cleanliness and team development while driving sales and completing orders. This role is a “working manager” and is expected to also perform warehousing responsibilities including picking, organizing, and staging customer pickups.

Annual salary based on experience.

Primary Job Responsibilities
  • Manage the daily operation of a wholesale/distribution branch and ensure orders are efficiently received, filled, and shipped
  • Ensure the branch meets sales targets and establishes strong relationships with customers.
  • Provide next level customer service
  • Monitor warehouse inventory levels, the reordering of items, and transaction record keeping
  • Oversee the work of branch associates, ensuring they are properly trained
  • Order Entry for Walk-in business
  • Attention to detail to ensure warehouse tasks are done accurately

Required Experience and Skills

  • Management and/or sales experience
  • Customer Service Experience
  • Ability to lift 50 lbs.
  • Ability to stand on feet for majority of an 8 hour day
  • Ability to work in a fast-paced environment
  • Acceptable driving record

Preferred but not Required Experience and Skills

  • Distribution and/or wholesale experience
  • HVAC/ Plumbing/Building Products knowledge
  • Forklift experience
  • Experience working in a warehouse
  • Experience using RF Scanners
Posted 2025-12-22

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