Director, Operational Strategic Initiatives

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

The Director, Operational Strategic Initiatives is responsible for leading high-impact, cross-functional initiatives that drive operational transformation, scalability, and performance improvement across the organization. This role partners closely with executive leadership, operational teams, and support functions to identify opportunities, develop strategic roadmaps, and ensure successful execution of enterprise priorities.

Key Responsibilities

Strategic Planning & Execution

• Identify, prioritize, and lead complex operational initiatives aligned to enterprise strategy
• Develop and execute strategic roadmaps, ensuring alignment with organizational goals
• Translate high-level business objectives into actionable plans and measurable outcomes
• Drive execution discipline across initiatives to ensure on-time, on-budget delivery

Operational Excellence & Performance Improvement

• Analyze operational performance and identify opportunities to improve efficiency, quality, and financial outcomes
• Lead process improvement efforts, leveraging data, automation, and best practices
• Establish KPIs and performance metrics to track success and drive accountability
• Implement scalable frameworks, governance structures, and playbooks to support growth

Cross-Functional Leadership

• Partner with leaders across Revenue Cycle, Client Delivery, IT, and other functions to drive alignment and execution
• Serve as a key liaison between business and technical teams to ensure successful initiative delivery
• Influence stakeholders at all levels without direct authority to drive outcomes

Change Management & Transformation

• Lead organizational change initiatives, ensuring effective communication, adoption, and sustainability
• Identify risks, dependencies, and barriers, and proactively mitigate challenges
• Foster a culture of continuous improvement and operational excellence

Leadership & Team Development

• Lead and mentor teams or project resources supporting initiatives
• Promote accountability, collaboration, and high performance across teams
• Provide executive-level updates, insights, and recommendations

Qualifications

Required

• Bachelor’s degree or equivalent experience
• 8+ years of experience in healthcare operations, revenue cycle, consulting, or strategic initiatives
• Proven experience leading complex, cross-functional initiatives
• Strong analytical, problem-solving, and decision-making skills
• Demonstrated ability to influence stakeholders and drive outcomes

Preferred

• Experience in Revenue Cycle Management (RCM) or healthcare operations
• Experience with large-scale transformation, integrations, or operational redesign
• Familiarity with automation, analytics, or AI-driven process improvement

Key Competencies

• Strategic thinking with strong execution focus
• Data-driven decision making and performance management
• Exceptional communication and executive presence
• Ability to manage competing priorities in a fast-paced environment
• Strong collaboration and relationship-building skills

Work Environment & Travel

• Remote with flexibility based on business needs
• Travel may be required based on initiative or client engagement

Compensation

• Base Salary Range: $145,000 – $185,000 annually

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.

• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.

• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.

• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [email protected].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

Employment Disclaimers – Ensemble