Front Office Specialist

Job Description

Job Description

Description:

Welcome to Mindfully, where diversity, inclusion, and equity are a cornerstone of our business. As a minority woman-owned company, we are committed to fostering an environment where everyone feels valued, respected, and empowered.

Mindfully Psychiatry is seeking a Front Office Specialist to join our office in Fairfield, OH. This position would also have 1-2 days a week working in our Montgomery office, located at 10547 Montgomery Rd., Cincinnati, OH 45242.

This position plays a key role in patient care, working with our psychiatry providers and other staff to provide the best in patient care. This role will be full-time, Monday through Friday: 8:30am-4:30pm (8 hours per day) . Would require flexibility to cover 8am-4pm shift or 9am-5pm shift if other staff is out as needed.

Pay rate: $17-$18 per hour.

Responsibilities

• Collaborates with scheduling staff and physician(s) in the coordination of appointment scheduling.
• Answers the telephone promptly and courteously, screen calls, takes messages, provides information and follows up on patient issues in a timely manner.
• Perform provider support functions such as completing prior authorizations, prescription refills, checking Ohio Automated Rx Reporting System, and other duties.
• Schedules patient appointments and procedures ordered by the providers.
• Follows system and office policies and procedures with special attention to attendance and punctuality, confidentiality, dress code and display of ID badge, and safety.
• Completes mandatory education and training to maintain organization and department specific competencies and requirements.
• Assisting with front office responsibilities and other duties as assigned.

Benefits

• Health, vision, and dental
• Paid time off
• Paid holidays plus floating holiday
• HSA with employer match
• Dependent care FSA
• Employer-paid Life and AD&D insurance
• Employer-paid short-term and long-term disability
• WellWorks wellness program
• Employee assistance program
• 401k with employer match

Minimum Qualifications

• High School diploma or equivalent
• Basic knowledge of medical terminology
• Must have proficient computer skills
• 1-3 years’ experience working as a medical receptionist in a medical office

Preferred Qualifications

• Knowledge of psychiatry
• Knowledge of Electronic Health Records systems

Mindfully Behavioral Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and internship. Mindfully Behavioral Health makes hiring decisions based solely on qualifications, merit, and business needs at the time. Furthermore, the Company will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.