Sales Support Specialist

Job Description

Job Description

The Sales Support Specialist is the primary internal contact for field Sales Professionals and Sales Managers. This role plays a vital function in overseeing the entire order process, from entry to delivery, to ensure compliance with company policies. The Specialist also provides timely updates on order status and strategically manages order flow to enhance on-time delivery and address any customer issues. Additionally, they play an analytical role in evaluating the performance of individual sales representatives, handling pricing exceptions, and providing training on effective tools such as the Sales Portal to maximize efficiency.

Essential Functions (other duties as assigned)

• Maintains strong relationships with Sales Managers and Sales Professionals to provide accurate and timely information resulting in improved team performance and customer satisfaction.
• Actively communicates with IT, working alongside their department to resolve systems issues and rep roadblocks.
• Updates and maintains priority lists so orders ship in the correct timeframe
• Proactively manages Sales Order Aging for their regions to make sure that orders are flowing appropriately through the system and releases orders as required. Prioritizes region’s orders, as necessary.
• Works with the Sales Managers and Sales Professionals to identify and resolve all holds (credit, PO, artwork, and incomplete orders) as required.
• Critical link between Operations and Sales to resolve any order issues both after and after the equipment leaves our facility.
• Assist in the order entry process for apparel, hard goods, and reconditioning.
• Strong knowledge of Riddell’s product line, as well as the understanding of our OSV product offerings including preferred vendors.
• Works with Sales Professionals on product substitutions and rush requests.
• Actively trains Sales Professionals on the tools provided through the Sales Portal for self-service on order status inquiries, inventory, and creation of new customers as needed.
• Run ZBA reports to identify account gaps and lapsed customers to facilitate business development.
• Provides troubleshooting for customer orders, account statuses, and relevant problems.
• Consult with Sales Managers to identify individual Rep improvement opportunities.
• Suggests sales process improvements.
• Works actively with Sales Professionals and plants to ensure reconditioning bags/equipment are matched with contracts.
• Develops and monitors any relevant performance indicators not specifically identified above.

Job Requirements

• Some College Required or an equivalent combination of education, training, and related experience.
• Minimum of 4 years’ experience in a general office environment, preferably with Riddell
• Strong proficiency with MS Office applications particularly MS Excel
• Strong systems proficiency in SAP
• Understanding of sales process, preferably with customer service experience

Skills and Abilities

• Excellent interpersonal and communication skills.
• Analytical and multitasking skills
• Strong customer focus.
• Teamwork and motivational skills
• Excellent time management and organization skills.
• Careful attention to detail and accuracy.
• Ability to establish and maintain productive and effective interactions with multiple departments.
• Sense of ownership and pride in performance and its impact on company’s success
• Critical thinker and problem-solving skills