Principal IT Systems Support Analyst

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Principal IT Systems Support Analyst

Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a IT Systems Support Analyst to work in Westlake, TX!

The Role

Fidelity's Associate Technology team builds, manages and distributes technology solutions for more than 200 local Investor Centers and 8 Regional Campuses across the United States. Our technology solutions are crucial to Fidelity's core business, ensuring our associates have access to high functioning, reliable compute and software solutions.

The Value you Deliver

• Provide technical leadership for a dynamic team in establishing and refining associate technologies that improve our ability to deliver market leading associate technology.
• Foster an environment of innovation that encourage creativity and the development of cutting-edge technology solutions to meet associate and client needs
• Implement, maintain, and support various products used by associates in our investor and regional centers across the United States
• Work closely with multi-functional teams and partners to align products with overall business goals, ensuring seamless integration and mutual success
• Integrate activities between teams to solve problems and enhance the associate experience
• Advocate for production stability and supportability by working with engineering teams to find opportunities for improvements
• Participate in on-call rotation with other members of the team to provide outstanding support to our customers

The Skills You Bring

• BS in Computer Science or related technical field
• 10+ years as a tech lead, delivering solutions and leading operations for a product or service environments including product evaluations, design, testing implementation and support
• 10+ years technical leadership to deliver operational excellence by upholding strong technology standards
• Expertise in implementing and optimizing technology and processes in a tech forward environment
• Proven experience in product management operations, ideally within a network, end user compute or business application environment. (network infrastructure; PC hardware and software; Business Applications like Salesforce)
• Outstanding communication and collaborations skills, capable of engaging effectively with various stakeholders and cross-functional teams
• Ability to rapidly assimilate technology solutions, business processes, goals and objectives and distill them into well-defined stories/requirements

The Team

Our purpose is to improve the associates experience and boost efficiency, so they can help more people. We simplify the navigation of a sophisticated IT organization across Fidelity, increase transparency to business needs, improve operational efficiency and ensure a phenomenal IT experience. Team members share a set of core product management and analytical skills, along with differentiating skills that are suited to the squad to which they are aligned.

Dynamic Working

Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days of every other week in a Fidelity office.