Data Scientist Lead - Customer Analytics

Job Description

Join the Affluent, Core, and Emerging (ACE) Analytics team within the Consumer Bank Decision Sciences group where your analytical skills fuel innovation and drive real impact for our customers and business. Here, you’ll have the opportunity to grow your career, collaborate with talented colleagues, and work with advanced data and analytics tools. We value your curiosity and passion for learning, offering you the chance to expand your expertise and explore new career paths. Be part of a community that celebrates diverse perspectives and empowers you to make a difference.

Job Summary

As a Lead Data Scientist on the ACE team, you will help shape strategies across marketing, sales, distribution, pricing, and customer analytics. You’ll use a variety of analytical techniques to measure effectiveness and drive future decisions, ensuring your work directly influences both our customers and the business. In this role, you’ll collaborate with partners across data governance, reporting, data science, and technology, all while contributing to a culture of innovation and continuous learning. Your insights will help us deliver value and protection for our customers, and you’ll have access to significant learning and mobility opportunities to support your career growth. Join us to make a meaningful impact and advance your professional journey.

Job Responsibilities

• Develop complex analyses to drive business change in product performance, client engagement, attrition, and customer segmentation

• Partner with product, finance, and cross-functional teams to deliver high-impact projects that shape strategy and deliver measurable results

• Consult with business partners to understand analytical needs and provide actionable, data-driven recommendations

• Present clear insights and recommendations directly to stakeholders, including regular opportunities to share findings and recommendations with senior executives

• Solve unstructured business problems and perform deep-dive analyses of customer behavior using analytic, statistical, and machine learning techniques

• Refine and implement the analytical learning agenda to support business objectives

• Leverage internal data resources to construct analytical solutions for business challenges

• Collaborate with technology, product, and business teams to deliver impactful solutions

• Continuously develop skills to deliver best-in-class analytics

• Apply visualization techniques to communicate findings effectively

• Ensure all analyses and recommendations align with business goals and compliance standards

Required qualifications, capabilities, and skills

• Hold a Master’s degree in a quantitative discipline or a Bachelor’s degree with 5+ years of experience in a quantitative field such as Data Science, Mathematics, Statistics, Physics, Engineering, Economics, or Finance

• 5+ years of experience applying statistical and machine learning methods to real-world problems

• 5+ years of experience with SQL and at least one analytical tool such as SAS, Python, or R (Python preferred)

• Show experience with data visualization techniques for analysis and presentations (Tableau preferred)

• Exhibit superior written, oral communication, and presentation skills

• Communicate concisely and effectively with all levels of management and partners

• Work collaboratively in cross-functional teams

• Solve complex, unstructured problems independently

• Organize and prioritize multiple tasks efficiently

• Demonstrate attention to detail and accuracy in all analyses

• Maintain a commitment to continuous learning and professional development

Preferred qualifications, capabilities, and skills

• Bring experience in financial services, consumer banking, or related industries

• Demonstrate ability to work in a fast-paced, collaborative environment

• Show a proven track record of delivering actionable insights that drive business outcomes

• Display intellectual curiosity and eagerness to learn new skills

• Think strategically with a data-led approach focused on business goals

• Build strong relationships with stakeholders across locations

• Thrive as a collaborative team player in a dynamic, innovative environment

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.