Provider Support Call Center

What will you do?

As an Accountant/Examiner 2 in the Medicaid Development & Administration (MDA) Call Center unit, you will be answering call and providing technical assistance & guidance to Medicaid Services System (MSS) users.

You will also be assisting DODD Medicaid Home & Community Based Waiver providers, County Boards of DD personnel with processing eligible Medicare &/or Medicaid claims for reimbursement for patients housed in DODD facilities &/or from service providers &/or county boards on the inbound phone lines.

Tasks of the position include, but are not limited to:

• Receiving inbound calls 6-7 hours of the day
• Researching & responding to basic inquiries utilizing Medicaid related systems
• Providing technical assistance or program assistance to Department of Developmental Disabilities (DODD) Medicaid Home & Community Based Services Waiver providers, other DODD personnel, County Boards of DD personnel, recipients &/or family members & general public concerning payment systems, accessing systems, locations of Ohio Revised & Administrative Codes, policies & procedures, status of claims, claims processing procedures & system access & security
• Coordinating technical assistance & response to inquiries with other Medicaid Operational units
• Ensuring cases are tracked using appropriate software & volume of open cases remains at a manageable level
• Monitoring & reviewing claim submissions for adjudication & through Ohio Administrative Knowledge System (OAKS) for appropriate reimbursement

To request a reasonable accommodation due to disability, please contact the ADA Coordinator by email at [email protected].

24 months' experience in position involving review & processing of claims, collections, billings, payments or review of documents for accuracy, completeness &/or compliance with reporting guidelines, laws or rules with exp. commensurate to duties to be assigned.

• OR 16 semester or 24 quarter hours in accounting AND 12 mos. exp. in accounting or other fiscal/financial activity.
• OR 12 mos. exp. as Accountant/ Examiner 1, 66111, with state government exp. commensurate with duties to be assigned.
• OR equivalent of Minimum Class Qualifications for Employment noted above.

Job Skills:

Accounting and Finance, Customer Research, Claims Examination, Computer Literacy, Operation Support, Customer Focus, Listening, Responsiveness, Problem Solving

Organization

Developmental Disabilities - Central Office

Agency Contact Name and Information

Khalikah Blue, [email protected]

Unposting Date

Jan 30, 2026, 10:59:00 PM

Work Location

James A Rhodes Office Tower 13

Primary Location

United States of America-OHIO-Franklin County-Columbus

Compensation

$22.96 per hour

Schedule

Full-time

Work Hours

8:00 AM - 5:00 PM

Classified Indicator

Classified

Union

OCSEA

Primary Job Skill

Accounting and Finance

Technical Skills

Computer Literacy, Customer Research, Claims Examination, Operational Support

Professional Skills

Customer Focus, Listening, Problem Solving, Responsiveness

Agency Overview

Join Our Team!

Accepting applications for multiple vacancies for Accountant/Examiner 2

• This is a call-center job***

The Ohio Department of Developmental Disabilities (DODD) mission is to partner with people and communities to support Ohioans with developmental disabilities and their families in realizing their version of a good life.

Ohio Is The Heart Of Opportunity, And We Envision Ohio As The Best Place In The Nation For People With Developmental Disabilities To Thrive. Our Core Values Reflect Our Focus On The Experience Of Each Person We Support

• Inclusion
• Partnership
• Respect

The Division of Medicaid Development and Administration works with state agency personnel and stakeholders to develop policies related to Medicaid funded services for people with developmental disabilities.