Admissions Administrative Assistant - Enrollment Management - Mercy College

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

Primary Function/General Purpose Of Position

The Admissions Administrative Assistant provides clerical support to the Office of Admissions and serves as the primary point of contact for incoming communications across the College. This role functions as the live operator after the automated phone tree, triaging calls to the appropriate departments. Additional responsibilities include monitoring shared email inboxes and voicemail, greeting incoming visitors and entering prospective student information into the Customer Relationship Management (CRM) system.

Essential Job Functions

Function as the post-phone tree operator to triage incoming calls and answer general questions about the College.

Serve as the front-desk lead, receiving and directing all visitors to the College in a welcoming, professional, accurate, and timely manner.

Perform data entry into the Customer Relationship Management (CRM) system, and Student Information System (SIS).

Monitor shared email inboxes and voicemail systems to ensure prompt response and follow-up.

Triage all incoming mail to the College.

Complete organizational tasks for Admissions events including information sessions, new student orientation, and other Admissions programming.

Maintain strong knowledge of enrollment business processes.

Participate in cross-training opportunities to provide support across multiple functions within the admissions office.

Demonstrate excellent customer service skills and the ability to work with a diverse population.

Licensing/Certification

None

Education

High school diploma or GED (required)

2-year associates degree (preferred)

Work Experience

3 years of administrative assistant experience

Skills

Expertise with Microsoft Suite (Word, Excel, PowerPoint, Outlook, Teams)

Prioritization skills

Ability to multi-task amid constant interruptions

Maintain confidentiality

High emotional intelligence

Adaptability

Problem-solving

Customer services skills

As a Mercy College of Ohio associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What We Offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email [email protected]. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [email protected]