Core System Specialist

Company Overview:
The Ohio Educational Credit Union has been dedicated to serving members since 1933. As a full-service financial institution, we focus on understanding and fulfilling the unique financial needs of our members through a diverse range of products and services, guided by the philosophy of “People helping People.”

Overview:
Responsible for maintaining the overall core processing system of the Credit Union and working knowledge of all related processing platforms to include third party data center. Ensures assigned core processing system brings the expected business value, operates reliably, and supports organizational growth. Provides business analysis and technical support services that ensure products, processes, data conversion, reports and other operational needs are met.

Duties:

• Review and understand vendor client bulletins and release updates. Complete system and regression testing and support user testing, to deliver high quality release package implementation.
• Support/participate in system upgrades, releases, and enhancements as needed.
• Assist in troubleshooting application and user issues in core processing system, reaching out to application vendor as needed for resolution. Document, report, and resolve system failures. Create and participate in event assessments involving assigned core processing applications.
• Participate in projects to help define system scope and objectives through research and understanding of core processing system while considering system or operational limitations to achieve desired outcome.
• Work with IT Manager to create and maintain reports to support departmental needs.
• Support data integrity, accuracy, and audit readiness.
• Develop and maintain system documentation, procedures, and job aids for all credit union departments.
• Provide training to staff on system functionality and new features.
• Work with IT Manager to ensure daily and monthly processes are completed for the core and related systems.
• Assist in project plans and status reports related to the core system.
• Manage an end user ticketing system to address system issues and change requests.
• Ensure compliance and confidentiality with policies and regulations.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology (or related field) or equivalent experience.
• Understanding of banking/credit union operations (loan management, deposit processing, regulatory compliance, etc). Previous experience in fintech implementation preferred. Familiarity with major core system providers (Symitar, Fiserv, Corelation, etc) preferred.
• Proven ability to independently manage and address complex situations while adhering to established protocols.
• Excellent time management skills, with the ability to prioritize and handle multiple tasks efficiently.
• Strong communication and interpersonal skills, with a positive attitude and the ability to convey technical information in an accessible manner.
• Superior organizational skills with a keen eye for detail and accuracy.
• Strong understanding of system security protocols, data integrity, and compliance standards
• Excellent problem-solving skills with the ability to analyze complex technical issues quickly
• Effective communication skills for collaborating across departments and documenting technical procedures
• Ability to adapt to emerging technologies and incorporate innovative solutions

Join us as a Core System Specialist and play a pivotal role in shaping the future of financial technology at our credit union!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Work Location: In person

The Ohio Educational Credit Union has been serving its members with quality financial tools since 1933. Our goal is to assist in building our members' financial future through a full range of superior financial services, education and exceptional value.