Technical Implementation Specialist
Remote About Us:
At NXTThing, where we're redefining the landscape of recruitment process outsourcing (RPO). We believe that hiring is both an art and a science, and we're pioneering a fresh approach that combines innovative technology with the human touch. Our mission is simple: to transform how companies attract top talent by offering innovative solutions tailored to their unique needs. As a Technical Implementation Specialist , you will own the end-to-end delivery of technical implementations for both new and existing clients. You’ll define project requirements, coordinate internal resources, own solution setup, and ensure a smooth transition into ongoing support.
This role is ideal for someone who’s technically savvy and thrives in a cross-functional environment , working with clients, development, product management, and account management. Key Responsibilities
- Own implementation projects from kickoff to post go-live — drive timelines, manage milestones, and ensure client success
- Partner with Account Management and directly with clients to understand needs and translate them into clear technical requirements
- Collaborate with Product and Engineering to guide client-specific setup and customizations
- Own the configuration of the software, including hands-on configuration, troubleshooting, and QA
- Write and maintain customer-facing documentation , onboarding guides, and technical FAQs
- Support ongoing solution maintenance , including troubleshooting and small enhancements post-launch
- Conduct discovery sessions and implementation workshops with clients
- Use and query PostgreSQL databases to support data migrations, diagnostics, and QA
- Serve as a bridge between client needs and product evolution — gather feedback and contribute to feature prioritization
- Help triage and resolve technical support issues alongside the support team
What You Bring
- 3–5 year's experience in technical implementation , solutions engineering , professional services , or similar roles
- Strong project management skills — ability to lead projects with multiple stakeholders and competing priorities
- Experience working with PostgreSQL or other relational databases (writing queries, inspecting data, understanding schemas)
- Comfort working in and across SaaS platforms , including familiarity with APIs, integrations, and configuration
- Clear and confident communicator — capable of translating technical concepts into user-friendly language
- Experience writing documentation or how-to guides for end users
- A proactive, problem-solving mindset and ability to thrive in a dynamic, client-facing environment
- Experience in recruiting technology or HR systems (e.g., ATS, CRM, onboarding tools)
- Familiarity with JSON, REST APIs, or integration platforms like Zapier or Workato
- Background in QA, tech support, or system administration
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