Guest Services Team Members

Job Description

Job Description

"We unite fans by always delivering world class experience"

The Huntington Bank Guest Services Team is seeking individuals interested in part-time/seasonal employment at Huntington Bank Field. Our Event Team Members play a pivotal role in creating world class experience for our guests, from the moment they enter the Stadium until the moment they depart. We are looking for friendly, outgoing, self-motivated people who are obsessed with providing unparalleled customer service to each of our guests. Positions start with a salary of $15.50/hour and are listed below along with the online application. If you want to be a part of the excitement at Huntington Bank Field, apply today!

JOB DESCRIPTION

Essential Functions:

• ​Greet and welcome guests as they enter Huntington Bank Field.
• Provide excellent customer service to enhance the fan experience.
• Proactively assist guests with any questions or concerns they may have.
• Understand and enforce all Huntington Bank Field policies and procedures.
• Provide guests with accurate directions to and from stadium locations such as seating areas and restrooms.
• Must be attentive to guests' needs, have full knowledge of all policies, services, and facility locations.
• Report any and all incidents to Supervisor.
• Thank guests for attending as they leave.

Positions:

Elevator Operator - Team Members will transport guests to the appropriate level of the Stadium​.

Guest Relations Team Member - Team Members will enthusiastically greet guests and will provide assistance through extensive knowledge of Huntington Bank Field policies and procedures.

Suite Attendant - Team Members will provide world class service to our Suite Guests.

Usher - Team Members are to ensure that each guest may enjoy the event without disruption from others. These responsibilities include assisting guests in locating their seats, keep the aisles and walkways clear, and delivering the best fan experience possible.

Mobility Assistance Team Member - Team Members are responsible for transporting guests with limited mobility to and from their seats.

Qualifications:

• Strong interpersonal and communication skills
• Ability to project an approachable, professional attitude at all times
• Ability to walk up and down stairs and stand in one place for long periods of time
• Must present a neat, well-groomed appearance
• Must be able to work indoors and outdoors in all weather conditions
• Must have reliable transportation to and from Huntington Bank Field
• Must be able to work weekends, nights and holidays when required
• Must be able to work all major events and all Cleveland Browns Home Game
• Must be able to pass criminal background check and a drug test
• Must be at least 18 years old