Customer Associate

About Us

Original Composites and Fibers is a global leader in glass reinforcement solutions for the composites industry. Recently separated from Owens Corning, we now operate independently under the Praana ownership model, continuing a strong legacy of innovation, manufacturing excellence, and customer partnership.

With more than 4,000 employees worldwide, we are committed to redefining what’s possible through a performance-driven culture centered on safety, quality, sustainability, inclusiveness, and employee development. Guided by our values of passion, ownership, and team spirit, we work together to deliver innovative solutions and exceptional service across the globe.

About the Role

We’re looking for a customer-focused, solutions-driven Customer Associate to serve as the first point of contact for our customers. In this role, you’ll support order management, resolve issues, and build strong customer relationships while partnering with internal teams to ensure a seamless customer experience in a fast-paced environment.

Key Responsibilities

• Serve as primary contact for customer inquiries, orders, and support

• Provide timely, accurate, and solutions-oriented service

• Build strong customer relationships and understand needs and goals

• Identify opportunities to improve satisfaction and grow business

• Enter, manage, and track customer orders

• Partner cross-functionally to ensure smooth order fulfillment

• Use ERP systems (e.g., SAP) to manage orders and activity

• Support process improvements and operational efficiency

• Contribute to continuous improvement initiatives

• Stay informed on products, trends, and customer needs

• Follow all safety policies and promote a safe work environment

Qualifications & Requirements

• Experience in customer service, operations, or supply chain in a fast-paced environment

• Strong communication and problem-solving skills

• Detail-oriented with strong organizational abilities

• Ability to balance customer needs with business priorities

• Proficiency in Microsoft Office (Excel, Outlook, Word)

• SAP or similar ERP experience preferred

• Associate’s or Bachelor’s degree preferred

Equal Opportunity Employer

OCF is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.