Fast Food Manager

Job Description

Job Description

Currently looking to fill an opening at our Gahanna Store. Offering competitive hourly wages, paid overtime, and insurance match. This position has been held for years and is only open because of retirement. A partner in our operations and DQ family at the Gahanna Store. Looking for experience, reliability, and business acumen as this team member will partner with the ownership team.

MANAGER JOB DESCRIPTION

Reports to: Independent Owner or Owner’s Appointee

Purpose of Job

To create positive memories for all who touch DQ and OJ. To oversee entire restaurant operations

including financial performance, product production, inventory, personnel, sales, and marketing for the

restaurant. To ensure restaurant is operated within guidelines established by owner and franchisor. To

set high standards and create a great environment for the team to work.

Essential Functions

Operations

 Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality,

service and atmosphere, creating value through an excellent experience and a fair price.

Training

 Ensure that every member of management and crew is trained and fully knowledgeable on all PRIDE

systems and routines, product recipes, food safety practices and restaurant safety practices.

 Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the

restaurant, setting each shift up for success.

Business Planning

 Develop the restaurant’s business plan by working with the owner and ADQ Business Consultants,

field staff or territory operator.

 Manage restaurant profit & loss to optimize sales and profit, analyzing COGS and taking corrective

action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year

and adjusting labor accordingly, and ensuring that cash control/security procedures are followed.

Prepare financial and sales forecasts and budgets, review financial reports regularly for variances,

establish and monitor financial controls.

 Develop and implement strategies to increase average meal checks and frequency of Fan visits.

Fan Service

 Ensure that Fan service in all areas meets or exceeds company standards.

 Establish standards for the management team and crew to handle customer concerns.

 Ensure that customer complaints are promptly and appropriately addressed to resolve the problem

and ensure that each dissatisfied customer becomes a return Fan. Manage open complaints to

ensure follow up process is documented in the Tell Us About Us (TUAU) database.

 Understands the importance of speed of service and resolve bottlenecks in work flow.

 Build relationships with return or preferred patrons.

FO110f Rev. 3/5/2014Team Member Leadership

 Accomplish store objectives by hiring, training, coaching and developing the store management

team and hourly crew members to build a highly skilled and productive team.

 Ensure thorough training and new hire orientations take place; clearly communicate job

expectations; monitor each employee and manager’s performance and job contributions, provide

ongoing and helpful feedback against expectations.

 Responsible for effective scheduling and ensuring that the restaurant is properly staffed to drive

sales volumes. Prepare crew members’ schedules and approve schedules completed by assistant

managers to meet staffing requirements for different day parts and different seasonal demands, and

to meet established labor goals.

 Conduct formal employee performance appraisals to assess and review job contributions.

 Role model and enforce policies and procedures.

 Maintain a positive working relationship with all restaurant staff to foster and promote a

cooperative and pleasant working climate, which will be conducive to maximizing employee morale,

productivity and efficiency.

Health and Safety Standards

 Must be ServSafe® certified or approved equivalent.

 Ensure that Food Safety is the top training priority in store operations. Ensure that proper hand

washing, product rotation procedures, and temperature logging are visible and active behaviors.

Role model and enforce safe food handling practices.

 Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing

sanitation standards and procedures, complying with health and legal regulations and maintaining

security systems or routines. Ensure that all health, safety and sanitation requirements are met in

accordance with federal, state and local standards.

 Train and ensure understanding by store management and crew on how to react in the event of an

emergency such as a workers compensation accident, a robbery, etc. Lead the response to such

events.

Store Marketing

 Attract new Fans and increase restaurant sales by developing and implementing local, regional and

national marketing promotions and activities, including advertising, public and community relations

programs, identifying and evaluating local competitors’ store marketing, evaluating program results,

identifying and tracking changing consumer demands.

Perform other duties and responsibilities as requested by owner or owner’s appointee.

FO110f Rev. 3/5/2014Required Qualifications

Experience Needed

 Minimum 3-5 years of restaurant management experience, with responsibility for restaurant profit

and loss, required. Previous quick service restaurant experience strongly preferred.

 High School diploma or equivalent required.

 Proven track record of effectively managing COGS and labor.

 ServSafe® certified or approved equivalent.

Skills/Competencies Needed

 Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.

 Trainer and coach - ability to be a strong trainer and coach to others on restaurant routines and

systems, as well as how to effectively interact with customers and each other.

 Management skills - excellent track record of coaching and developing employees and effectively

resolving employee relations issues. Ability to motivate and retain a strong team, and set a positive

and upbeat store environment.

 Organization and goal focus - must be highly organized and detail-oriented with the capability to

oversee all aspects of the business and multiple areas simultaneously in a fast-paced environment.

Must be able to set clear goals for the business and actively work to achieve and exceed these goals.

 Technical - proficiency with computers and with Point of Sale systems.

 Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ and OJ

standards in all you do.

 Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Work Conditions

Must have ability to:

 Perform under pressure in a high volume restaurant including moving and responding quickly for

long periods of time.

 Work in and out of different temperature ranges.

 Stand for long periods of time.

 Lift up to 50 pounds.

 Work around nuts and other allergens.

Family owned company for over 65 years with in the Gahanna community.

Company Description

Family owned company for over 65 years with in the Gahanna community.