Director, Site Operations - Biospecimen Operations

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

The Director, Site Operations – Cleveland is responsible for the management of the LabConnect Cleveland Operation and leadership of the Biospecimen Operations line of business. This includes providing oversight for all personnel and collaborating with partners to ensure operations and biospecimen requirements are adhered to; oversight of accessioning, sample processing, biorepository, and other personnel in Cleveland to ensure quality compliance, and efficient use of LabConnect systems / processes. Ensures business goal achievement, compliance with, and execution of all relevant policies and SOPs to ensure high levels of performance and client satisfaction.

Essential Duties and Responsibilities

Site Leadership

• Serves as an enthusiastic, confident, and positive leader and role model to the LabConnect Cleveland facility consistent with Company vision, mission, and values.
• Closely collaborates with LabConnect peers and leaders to ensure the facility and infrastructure (people, processes, and systems) enable repeatable, predictable process flow and operational excellence.
• Establishes appropriate performance metrics and systems.
• Communicates, coordinates, and collaborates across cross functional groups.
• Maintains a culture of trust and flexibility while maximizing productivity and quality.
• Develops and maintains KPIs aligned with corporate standards.
• Leads and develops team members while building a performance-minded culture focused on engaging and enabling the team.
• Provides strategic leadership and fosters collaboration.
• Closely collaborates with peers and leaders across the organization - establishes working relationships and drives change management.
• Develops and maintains positive, long-term, and successful relationships with key business partners including, but not limited to laboratory affiliates.
• Communicates regularly with COO and others on Company’s leadership team.

Biospecimen Operations

• Directly manages accessioning, sample processing, and biorepository personnel in Cleveland and provides leadership to non-reporting site members. Manages labor resources including accurately forecasting resource needs. Conducts performance reviews, provides training and mentoring.
• Establishes Company’s operational vision and goals including continual improvement in operational efficiency, productivity, and consistency.
• Manages client needs / issues and makes recommendations for related process enhancements and business process optimization.
• Consistently evaluates metrics, and guides actions based on metrics data to drive service quality, and profitability.
• Ensures that organizational activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations, and with adherence to procedures and compliance.
• Maintains contact with key clients to monitor satisfaction and identify areas for improvement.
• Works with the Training Department to develop / enhance training tools. Assures training is offered and promoted for employee career development.
• Works with the leadership to support our Global Laboratory Partner program.
• Liaises with the Quality and Regulatory Services (QRS) department to ensure vendors are qualified/re-qualified and assist with issue resolution.

Education and Experience

• Bachelor’s Degree in related discipline, preferably master’s level/MBA/MS. PhD level is a plus.
• At least 10 years of related experience required, including 5-7 years in management role leading individuals in a high performing team environment, preferably in a clinical or central laboratory.
• Previous experience as a CAP Director preferred.

Skills and Ability

• Demonstrated leadership skills with broad business orientation.
• Expert operations management experience and proven track record for successful projects.
• Operations experience with budget and matrixed environment is required.
• Ability to build strong business partnerships and collaborate across multiple business units and stakeholders.
• Strong sense of urgency to meet deadlines with ability to lead multiple projects and initiatives concurrently.
• Strong ability to influence and provide strategic recommendations to executive level decision makers.
• Strong executive presence and interpersonal skills.
• Ability to exercise independent judgment in developing methods, techniques, and evaluation criterion for obtaining result
• Ability to work well in a fast-paced environment, multi-task, and handle pressure.

Supervisory Responsibilities: ​Director​

Physical Demands:
While performing the duties of this job, the occupant is regularly required to:

• Occasionally lift and/or move up to 25 pounds.
• Occasionally required to reach with hands and arms.
• Frequently required to stand, talk, and hear.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.
• Exposure to dry ice and cold storage environments and biological samples.

Travel Requirements: ​Minimal​

Join our team and discover how your work can impact patients' lives around the world!

Some of the Perks our LabConnectors Love:

• Financial Security (Base Pay, 401k Match and Possible Annual Bonus Eligibility)
• Health Benefits beginning on date of hire
• PTO plan, plus 11 Paid Company Holidays, and 1 Day to Volunteer in your community
• Short and Long-Term Disability, Life Insurance, and AD&D
• We celebrate our differences, which enriches our culture!

In addition to great perks and challenging work assignments, we invest in our people with career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication. While living out our values of People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
We are proud to be an Equal Employment Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic. To learn more about equal employment opportunity, please view the posters here:
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website, by navigating to
If you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect, please email [email protected] or call +1 (423) 722-3155.