Receptionist / Front Office

Billy Tecklenburg - State Farm Agency, located in Westerville, OH has an immediate opening for a Receptionist - State Farm Team Member. No insurance experience is required as we will train the right person with the right attitude.

The main role is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Ideal candidate is a professional with a great attitude and outgoing personality! Someone who has 'never met a stranger,' has stellar computer skills, the ability to multi-task, works well with their peers, and has a true passion for helping others.

Responsibilities include but not limited to:

• Manage all incoming calls and route appropriately
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts, and file documents

You will receive:

• Base Salary
• Paid Time Off (vacation and personal/sick days)
• 401(k) with Match
• Health, Dental, and Vision
• Short-Term Disability Insurance
• Long-Term Disability Insurance
• Group Life Insurance
• Office snacks/drinks
• Company outings and many other culture-building activities

Ideal Candidate:

• Ideal candidate has high energy and is very outgoing with a friendly personality
• Must be able to maintain a high level of activity and work independently
• Strong phone contact handling skills and active listening
• Comfortable answering inbound calls
• Genuinely excited to help customers
• Patient, empathetic, and passionately communicative; loves to talk
• Ability to empathize with and advocate for clients when necessary
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.