Customer Service/Sales Support Representative

General Data Company, Inc. ( is a leading provider of products and technologies for identification, tracking and data management applications. General Data delivers innovative bar code labeling, identification, and wireless products and solutions that improve business process accuracy, productivity, and performance.

General Data partners with a wide variety of industry-leading equipment suppliers, software providers, and technology specialists to provide our customers with the right solution that best fits their business needs, objectives, and budget. General Data is also an ISO 9001: 2015 registered company. General Data Company is looking for a Customer Service/Sales Support Representative that will provide support to our external Direct Sales Reps.

Essential Duties and Responsibilities:

• Provide quality service and support in a variety of areas including, but not limited to order entry and acknowledgment, order tracking, and sales support.
• Adds appropriate attachments to each estimate (Sales Order, Label Estimate, Sales Tax Forms, Invoices, etc.). Ensures information on estimate is correct prior to sending (ship to address, tracking numbers, products/quantities, sales tax, freight method, etc.)
• Follows up on all orders and responds to customer inquiries, complaints, and concerns.
• Works closely with Sales reps and other sales support to ensure accurate and timely communication with customers.
• Maintains a clean, neat, and organized workspace.
• Other duties that may be assigned.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Education and Experience:

• 1-3 years’ experience in customer service, sales support, or help desk capacity required.

Required Skills and Behaviors:

· Self-starter, who can exhibit a track record of developing customer relationships in telephone conversations.

· Excellent verbal and written communication skills, including the ability to interact and communicate with customers and other General Data team members.

· Demonstrated organizational skills with the ability to manage multiple tasks and meet tight deadlines in an environment with competing priorities.

· Ability to take initiative and interact with all levels of management.

· Proficiency in the use of Microsoft Office software, including Excel, Word, and Outlook with proficient keyboard/typing skills.

· Ability to meet or exceed goals set by company.

Work Availability:

· Ability to commute to other General Data buildings as needed .

· Must maintain regular and acceptable attendance at such a level as is determined by management.

Position Type/Expected Hours of Work: This is a full-time position. Typical hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m., 40 hours per week.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is frequently required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to sit, stand, talk, and hear.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Please send resume and salary requirements to:

General Data Company Inc.

4354 Ferguson Drive

Cincinnati, OH, 45245

Attn: Human Resources

Fax: (513) 965-3623

Email to: [email protected]

GENERAL DATA CO provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

GENERAL DATA CO expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.

DFWP

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Ability to Relocate:

• Cincinnati, OH 45245: Relocate before starting work (Required)

Work Location: In person