Customer Service Representative

SGS Consulting
Delaware, OH

Job Responsibilities:

  • Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
  • Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
  • Responsible to achieve customer service metrics and satisfaction levels.
  • Ensure all service orders are complete and entered into the CIS
  • Assist with routing new development for meter reading and entry into CIS
  • Professionally perform reception and cashiering functions.
  • Process customer payments, prepare daily deposits, maintain cash reports
  • Prepare billing adjustments
  • Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
  • Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)

Skills:

  • 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
  • Regulated Utility or Municipality customer service experience preferred
  • Experience using CC&B Customer Billing Information System or similar is preferred

Education/Experience:

  • Associate’s degree or equivalent from a two-year college or technical school preferred
  • Ability to prioritize and manage multiple competing work priorities successfully
  • Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
  • Knowledge of Google platform
Posted 2026-01-09

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