Customer Service Representative
Job Responsibilities:
- Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner.
- Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions
- Responsible to achieve customer service metrics and satisfaction levels.
- Ensure all service orders are complete and entered into the CIS
- Assist with routing new development for meter reading and entry into CIS
- Professionally perform reception and cashiering functions.
- Process customer payments, prepare daily deposits, maintain cash reports
- Prepare billing adjustments
- Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like.
- Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.)
Skills:
- 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required.
- Regulated Utility or Municipality customer service experience preferred
- Experience using CC&B Customer Billing Information System or similar is preferred
Education/Experience:
- Associate’s degree or equivalent from a two-year college or technical school preferred
- Ability to prioritize and manage multiple competing work priorities successfully
- Ability to function in the digital world, using computer, laptop, tablet, smart phone devices and software to communicate and perform and record work.
- Knowledge of Google platform
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