Lead Technical Product Owner - Next Best Action (NBA) Platform

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We are building an innovative Next Best Action (NBA) platform designed to power personalized engagement, gamified incentives, and advanced agentic AI decision-making across the enterprise.

As Lead Technical Product Manager (PM-T), you will shape the product vision, define the roadmap, and oversee delivery of the NBA platform. Your responsibilities include integrating data, predictive models, and APIs to enable real-time decisioning, rewards, and AI-driven experiences throughout digital and service channels.

You will work in close partnership with engineering, data science, AI, and business teams to develop solutions that drive improvements in Star Ratings, expedite HEDIS gap closure, and enhance CAHPS satisfaction scores.

Key Responsibilities

Product Vision & Strategy

• Define and drive the NBA platform strategy to deliver data-driven personalization and intelligent engagement for all brands and channels.

• Develop PRFAQs and technical narratives to align leadership and engineering on long-term goals.

• Translate business priorities (such as Stars performance, gap closure, and engagement) into actionable technical roadmaps.

• Prioritize scalability, observability, and interoperability as core product outcomes.

Technical Product Ownership

• Develop and manage detailed product requirements, user stories, and technical specifications to guide engineering teams.

• Collaborate with architects and engineers to balance scalability, latency, and accuracy of personalization.

• Translate data science models into deployable, measurable features.

• Define API contracts, data schemas, and integration patterns adhering to enterprise standards.

• Ensure smooth integration of NBA decisioning with CDPs, ML scoring models, and omnichannel activation platforms (e.g., AJO, Salesforce).

• Lead backlog prioritization, sprint planning, and iterative product development with engineering and data science partners.

Data & Intelligence Integration

• Partner with Data Science and ML Engineering to operationalize propensity, recommendation, and optimization models.

• Define how Customer 360 data, contextual events, and profiles generate Next Best Actions, offers, and rewards.

• Lead the development of experimentation frameworks, validating product decisions through A/B testing and analytics.

• Establish key success metrics (e.g., engagement uplift, gap closure, reward adoption, member satisfaction) and oversee analytics strategies to optimize NBA outcomes.

Leadership & Stakeholder Management

• Collaborate with cross-functional teams (Clinical, Marketing, Stars, Compliance) to ensure the NBA platform supports business objectives and regulatory requirements.

• Communicate complex technical concepts to senior executives clearly and succinctly.

• Work with compliance and legal teams to maintain alignment with CMS, HIPAA, and internal policies.

• Mentor junior product managers and uphold high standards for technical product management.

Leadership Principles

• Customer Obsession: Make member outcomes central to every decision.

• Dive Deep: Attain a thorough understanding of technical architecture and data models.

• Invent and Simplify: Create scalable, intuitive solutions for complex personalization challenges.

• Bias for Action: Deliver incremental value rapidly while progressing toward strategic goals.

• Earn Trust: Build credibility across data science, engineering, and business teams.

• Deliver Results: Ensure all product decisions yield measurable improvements in engagement, retention, and Star Ratings.

Use your skills to make an impact

Required Qualifications

• At least 8 years of experience in product management or technical program management, including 3+ years as a Technical Product Manager in data, AI/ML, or personalization platforms.

• Proven record in defining and launching complex technical products end-to-end.

• Strong understanding of APIs, microservices, and event-driven architectures (Kafka, Pub/Sub).

• Hands-on experience collaborating with engineers on scalable backend systems.

• Excellent analytical skills, with expertise in querying, metric interpretation, and experimentation.

• Superior written and verbal communication skills, with the ability to craft product narratives and influence senior stakeholders.

Preferred Qualifications

• Experience with NBA/NBO systems, AI decisioning, or real-time recommendation platforms.

• Knowledge of healthcare data models, privacy regulations, and CMS/HIPAA compliance.

• Familiarity with GenAI and agentic frameworks (such as LangChain, OpenAI APIs, MCP).

• Educational background in computer science, engineering, or a related technical field (BS/MS preferred).

• MBA or equivalent experience in product strategy or enterprise platform management.

Success in This Role

• The NBA platform becomes the authoritative system for real-time personalization at Humana and CenterWell.

• Business teams can demonstrate tangible improvements in engagement, satisfaction, and Stars metrics.

• Engineering teams deliver with greater velocity and improved decisioning quality, supported by clear product leadership.

• The NBA ecosystem becomes the foundation for future GenAI-powered member experiences.

Additional Information

SSN Alert Statement

Humana values personal identity protection. Please be aware that applicants may be asked to provide their Social Security Number, if it is not already on file. When required, an email will be sent from [email protected] with instructions on how to add the information into your official application on Humana's secure website.

WAH Internet Statement

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.

Satellite, cellular and microwave connection can be used only if approved by leadership.

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$126,300 - $173,700 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 03-19-2026

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our