Office Administrator

Are you ready to play a key role in a growing and trusted home services company? Anderson Heating, Cooling, Plumbing & Electrical is seeking a highly organized, customer-focused Office Administrator to support our sales and operations teams. If you thrive in a fast-paced environment, enjoy solving problems, and can manage multiple priorities with precision, this could be the perfect opportunity for you.

Position Overview

The Office Administrator works closely with the department teams, and leadership staff to coordinate appointments, process paperwork, schedule jobs, support office operations, and ensure an exceptional customer experience from first contact through project completion. This role is essential to keeping daily operations organized, efficient, and customer-focused.

A Typical Day Looks Like

1. Assist customers with scheduling, questions, and general service needs
2. Schedule and confirm service calls, maintenance visits, sales appointments, and installation jobs
3. Coordinate daily technician and installer schedules with dispatch and management
4. Process customer invoices, payments, financing paperwork, and receipts
5. Enter and update customer information, job notes, and statuses in company software systems
6. Prepare installation packets, permits, rebate forms, warranties, and closeout documents
7. Order office supplies and help maintain inventory of forms and materials
8. Manage incoming and outgoing mail, email communication, and office correspondence
9. Assist with filing, scanning, document organization, and record retention
10. Follow up with customers regarding appointments, satisfaction, and outstanding paperwork
11. Support accounting with basic data entry, billing, and collections follow-up
12. Communicate with vendors, subcontractors, utilities, and inspectors as needed
13. Maintain a clean, organized, and professional office environment
14. Assist leadership team with reports, projects, and additional administrative duties as assigned

What It Takes

· High school diploma or GED

· 2+ years of customer service, scheduling, administrative, dispatch, or office support experience

· Strong communication skills by phone, email, and in person

· Excellent organizational skills with strong attention to detail

· Intermediate Microsoft Office skills, including Outlook and Excel

· Ability to multitask and prioritize in a fast-paced environment

· Positive attitude, professionalism, and team-first mindset

· Ability to learn new systems and processes quickly

Preferred Qualifications

• Experience in HVAC, plumbing, electrical, or home services industries
• Prior experience with ServiceTitan or similar CRM/dispatch software
• Associate degree or higher in business, communications, or related field
• Previous office coordination or administrative experience

Why Anderson?

• Competitive pay
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid holidays and PTO
• Ongoing training and career development opportunities
• Supportive team culture and growth-focused leadership
• Opportunity to grow with a respected local brand

About Anderson Heating, Cooling, Plumbing & Electrical

At Anderson, we take pride in delivering top-quality service and building long-term customer relationships. Our team is committed to excellence, integrity, and creating a positive workplace where employees feel valued and empowered to grow.

Join Our Team

If you're looking for a company where your work matters, your growth is encouraged, and your team feels like family, apply today and become part of Anderson Heating, Cooling, Plumbing & Electrical.

Equal Opportunity Employer

Anderson Heating, Cooling, Plumbing & Electrical, an Atrium Home Services company, is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.