Service Consultant

Description of the role: Joseph Volkswagen of Cincinnati is currently seeking a Service Consultant to join our fast-paced dealership. As a Service Consultant, your main responsibility will be to provide exceptional customer service to all individuals who visit our establishment. You will guide customers through the drop off and pick up process, create and complete repair orders, communicate updates to customers, and assist with pricing information and vehicle-specific inquiries. Organization, strong computer skills, and excellent communication skills are key in this role. Additionally, you will be responsible for miscellaneous tasks and reasonable requests based on business needs. Responsibilities:

• Greet customers with kindness
• Guide customers through the drop off and pick up process
• Create, edit and complete repair orders
• Perform consistent calculations
• Remain organized and keep a tidy workspace
• Provide consistent customer updates
• Assist customers with pricing information and vehicle specific questions
• Miscellaneous reasonable requests based on business needs (i.e. Shuttle, emergency mopping, etc.)

Requirements:

• Sales or automotive experience: Ideally sales experience in the automotive industry but any experience in the automotive industry will only benefit you.
• Organization: You need the ability to follow and complete multiple tasks with regular distractions such as the phone or customer walk-ins.
• Computer Skills: Strong typing and searching skills are highly recommended for warranty item lookup, as well as assisting with answering customer questions.
• Communication Skills: Must be able to communicate fluently in English, both verbal and written language. Ability to communicate in Spanish is a plus but not required.
• Physical Demands: Must be able to enter and exit a vehicle unassisted. The ability to operate a vehicle with a passenger with directions is also a must.

Benefits:

• 401(k)
• Dental Insurance
• Employee Discount
• Health Insurance
• Health Spending Account
• Life Insurance
• Paid Time Off
• Vision Insurance

About the Company: Joseph Volkswagen of Cincinnati is a fast-paced dealership with a focus on community and accountability. We pride ourselves on providing a unique and welcoming service to every individual that enters our establishment. Our staff is well trained on the nuances of Volkswagen to demystify common misconceptions of the German automobile manufacturer. We provide training on our vehicles as well as assistance with developing soft skills. These will be the most transferable out of all the skills you will obtain while learning and growing with our establishment. We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.