Insurance Service Specialist

AAA Total Rewards Package includes:

• A competitive hourly rate of $21.00 to $23.00/hour , depending on experience
• 3+ weeks of Paid Time Off
• 8 Paid Holidays
• 401(k) plan with employer match up to 7%
• Medical, Dental, Vision and Prescription coverage
• FREE AAA membership (inclusive of product & service discounts)
• FREE Life Insurance
• An in-house virtual training program

The ideal candidate will have:

• High school diploma or equivalent
• 3+ years of customer service and/or sales experience in an insurance environment
• Active Property and Casualty license
• Membership license required or ability to obtain license within 90 days of employment.
• Work Schedule: Monday - Friday, 8:00am. to 5:00pm. w/ 1 hour lunch break OR 8:30am to 5:00pm w/ 30 minute lunch break. Includes working 1 Saturday a month (9:00am to 12:00pm)

The primary duties of the Policy Retention Specialist are to:

• Execute and facilitate insured's service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs
• Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal. Review and update policy to enhance retention and better meet the needs of the consumer.
• Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
• Counsel the members and non-members regarding membership benefits in correlation with insurance products.

AAA Club Alliance (ACA) is an equal opportunity employer. Military and Veterans are encouraged to apply.

Our investment in Diversity, Equity, and Inclusion:

At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Call center
• Remote

Application Question(s):

• This position is remote but candidates must reside in one of the following states: Connecticut, New Jersey, Pennsylvania, Maryland, Delaware, Virginia, West Virginia, Kentucky, Ohio, Indiana, Kansas, Oklahoma or South Dakota. Please confirm you reside in one of these states:

License/Certification:

• Property & Casualty License (Required)

Work Location: Remote