Consumer Services Representative
- Edit, analyze, interpret and service customer inquiries, correspondence, and telephone calls varying broadly in nature and scope relative to pre-purchase questions, product comparisons, how-to-measure information, literature requests, and warranty issues.
- Generates and mails programmed consumer response letters, processes warranty registration cards, rebate processing, live chat and web-page e-mail responses.
- Follow up complaints, which may require replacements, factory servicing or other adjustments to ensure customers' satisfaction within established policies.
- Investigate and expedite product (service) warranty claims and complaints in accordance with marketing policies.
- Maintain references and files incidental to the process.
- Keep company informed on warranty and marketing policies, as well as trends in product defects, parts shortages, damages, and other related issues.
- Position is logged into ACD system at all times to insure a 94% call answer rate.
- High school diploma or equivalent.
- Previous call center or office experience.
- Good computer skills.
- Good communication skills.
Job Requirements:
Please visit our website at
to learn more about our company. An Equal Opportunity Employer, providing a drug-free work environment. EOE Male/Female/Disabled/Veteran. We welcome applications from Veterans and the Disabled. Get job alerts by email. Sign up now! Join Our Talent Network!Job Snapshot
Employee Type
Full-TimeLocation
Troy, OH (Onsite)Job Type
Customer ServiceExperience
Not SpecifiedDate Posted
04/12/2024Recommended Jobs
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