Customer Service On-Site

CUSTOMER CARE REP

OxyGo has an immediate opening for a Customer Care Representative. OxyGo team members are highly successful with proven track records of outstanding customer care and sales success. Join a Company where team members enjoy a team-oriented atmosphere, great work-life balance, extensive product training, and an exciting growth culture!

About the role:

• Responsible for Customer Care activity including order entry, follow-up, tracking and handling all general customer inquiries generated from calls, EDI, email, fax, etc.
• Understand the needs and expectations of customers and provide relevant solutions.
• Engage in product & technical discussions to identify needs and provide relevant solutions.
• Provide support as needed to the sales, operations, and repair/warranty team.
• Identify opportunities and ways to improve existing and new accounts by demonstrating the ability to promote and up-sell monthly specials and promotions.
• Model core values of the Company by providing outstanding customer service and creating positive, long-term relationships with customers.

Skills and Abilities

• Adaptable and flexible in changing situations with customers, team members and products
• Ability to handle customer calls promptly and professionally
• Ability to balance sales persistence with customer care courtesy.

Education and Experience

• Proficient Microsoft Office and knowledge of ERP systems a plus.
• An Associate Degree in Business or equivalent experience in related field.
• 1-5 years experience in call center environment.
• Customer service experience including phone calls and data input.
• Experience selling medical products B2B
• Experience in medical equipmentmarket experience a plus.
• Experienced using CRM, HubSpot a plus.

Benefits:

• Medical, Dental, Vision Insurance
• PTO & Paid Holidays
• Life insurance
• LTD insurance
• 401k with company match

Compensation: Market competitive relative to experience. Entry Level range $18-20/hour

Submit resume with history or requirements to Human Resources: [email protected]

Other Requirements:

Successful clearance of pre-employment background and drug screen required. All persons hired must provide valid proof of identity and eligibility to legally work in the United States.

An Equal Opportunity Employer , ADA Compliant , Drug-free and smoke-free workplace.

Visit Our Websites to Learn More About the OxyGo family of Products: