PC Technician
- Perform basic workstation troubleshooting and maintenance by collection of information to respond and or resolve routine tier 1 and tier 2 level problems.
- Troubleshoot Windows 10/11 OS.
- Troubleshoot peripheral devices, including printers, scanners, and mobile devices.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Provide basic diagnosis, analysis and resolution of issues.
- Extra consideration will be given to candidates with the ability to independently image and or reimage equipment in preparation for deployment.
- Candidates with at least 2 years of verifiable experience working on a technical call center, including hands-on knowledge with computer hardware, software, and networks.
- Candidates with key work experience and attributes, including:
- Excellent written and oral communication skills.
- Strong problem-solving and diagnostic skills.
- Attention to detail.
- Ability to provide customer service to clients over the phone and in-person.
- Ability to work well with staff in a group setting when needed.
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